PC, Windows, VPN, Outlook, Exchange, System, Technician, Desktop
Full Time
Description
Provide support to staff on all company supported applications. Troubleshoot MAC/PC problems and determine source, and advise on appropriate action. Complete application project-based work. 2-7 years of experience
Must be experienced with Windows up to and including the most current.
Must be proficient with current MAC OS
Must be proficient with current Windows OS
Must be familiar with Active Directory (AD)
Must be familiar with RSA/Secure ID
Must be familiar with how VPN functions
Must be familiar with IPV4 and IPV6
Must be familiar with Outlook/Exchange
Must be familiar with G Suite
Must be familiar with Mobile Device support
Must be professional and courteous,
Must have exceptional customer service skills
Must be a self starter
Must work well in a team environment
System Admin experience is preferred.
Remedy experience preferred
At Your Service preferred
SCCM experience preferred
JOB TITLE:
Technician Tech Services
JOB DUTIES:
Call handling, Trouble ticket creation, Trouble ticket remediation, Imaging, Remote and hands on Desktop Support
EDUCATION/CERTIFICATIONS:
Must have an Associates Degree or higher
REQUIRED SHIFT:
40 hour week, Monday - Friday, Center hours are: 8:00am to 7:00pm EST.
Schedule will be determined based on needs of the business.
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