Remedy Developer By Light Professional IT Services  | Tampa, Florida 33601 Unspecified Top Secret Unspecified IT - Software IT - Software Overview
By Light is seeking a Remedy Developer to support Network Asset Management to include trouble ticketing and workflow automation Support all tiers of the BMC Remedy System architecture. Deploy custom developed and third-party BMC Remedy applications. Document BMC Remedy System configurations and architecture. Manage site quotas and file size limits. Manage content databases and create new databases as required.
Responsibilities
• Manage structure and content of BMC Remedy System.
• Provide BMC Remedy System support to end-users.
• Manage and report on the overall server health and functionality.
• Monitor and manage BMC Remedy System disk space usage. Analyze and report on BMC Remedy System usage and activity.
• Review events and messages reported in Event Viewer and Performance Monitor.
• Review, clean-up, manage and configure BMC Remedy System accounts and sites.
• Analyze BMC Remedy System content and storage.
• Monitor and report on BMC Remedy System trends to include site usage and growth, disk space usage and growth.
• Set up alerts and enforce usage policies. Write documentation in regards to administration, maintenance, structure, and user permissions for BMC Remedy System.
• Manage user permissions for BMC Remedy System. Have familiarity with RMF, write parts of POA&M, and continually update SSP.
• Program or script in Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System.
• Create, manage, administrate SQL database if required.
• Create, manage, update, and troubleshoot programs that query and push data to a SQL database, XML file, and/or a data warehouse including Microsoft CRM.
• Backup and restore BMC Remedy System in high availability operations if required.
• Perform vulnerability and risk analyses of computer systems and applications during all phases of the system development life cycle.
• Provide technical support to the IA Cell to develop and maintain JCSE IA processes and procedures regarding JCSE's computer network defense in-depth protection for the JCSE enterprise.
• Perform and support updates to and maintenance of the POA&Ms for the JCSE Enterprise.
• Support development of RMF Security Plans.
• Document changes to systems and all required checklists for use within the configuration baseline.
• Implement and integrate IA defense postures to JCSE's communications systems and architectures when coordinated or immediately upon being directed to secure reported cyber threats from the appropriate level of authority.
• Provide Tier II and escalate to Tier III level support for all platforms as needed.
Required Experience/Qualifications
• Sec+, BMC Accredited Admin
Preferred Experience/Qualifications
• MCSE, BMC Accredited in IT Service Mgt, BMC Accredited Administrator in Remedy AR System
Special Requirements/Security Clearance
• Top Secret