As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi’s businesses and operational units. Our diverse profile of products and services touches every Citi employee.
Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.
Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
• The Onboarding Specialist will partner with Graduate Recruitment & Program Management (GRPM) and Recruiting Coordinators to successfully onboard new hires and complete employee transfer transactions.  This role requires the ability to meet established service level deadlines, manage multiple tasks simultaneously, communicate effectively, and accurately execute compliance and payroll impacting processes, with the purpose of enhancing the onboarding experience.
• Serve as Subject Matter Expert in areas of on-boarding, new hire processing, internal employee transfers, expense management, employee referrals, work authorization, and related activities;  while supporting multiple geographically dispersed Recruiters,  Recruiting Managers and Hiring Managers
• Complete HR System transactions daily in Applicant Tracking System (Avature) and Human Resource Information System (Workday) to process new and existing employee information, to include, but not limited to: entering new employee data, processing job and payroll changes while accountable for maintaining high data quality
• Interface with internal resources and outside vendors regarding candidate travel and pre-employment requirements
• Respond to a high frequency of various requests from Lateral & Campus Recruiting Partners, Recruiting Coordinators, Hiring Managers as well as new hires on any Onboarding related questions or concerns
• Ensure 100% compliance with all company policies and regulatory guidelines
• Accountable for accurate completion and monitoring completion of the new hire paperwork, the uploading of offer letters/contracts, and confirmation that forms are retained properly and within compliance guidelines
• Partner with Employees, Managers and HR Partners to ensure Work Authorization data is valid though daily monitoring, communication and collection of updated work authorization expiration dates
• Create resume bundles and ad-hoc reports as needed
• Participate in various project initiates for process improvements and  validating the content of documents and retention of into the system of record
• Act as a change agent - identify process gaps, trends, or anomalies, and recommend improvements to existing practices
Qualifications:
• High School Diploma or equivalent required
• Bachelor’s degree preferred or equivalent work experience preferred
• 2-4 years of experience with Human Resources policies & practices is preferred
• Strong verbal/written communication abilities; effective interpersonal skills; strong attention to detail
• Strong sense of urgency; ability to execute quickly and efficiently.
• Highly organized with strong follow up skills and the ability to multi-task.
• Previous experience in a fast-paced, client-centric service setting with proven performance in a high volume environment strongly preferred
• Effective problem solving, process improvement and troubleshooting skills
• Able to think critically to solve complex, time-sensitive inquiries and data issues.
• Team oriented with the ability to flex in support of timelines, and deliverables
• Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion.
• Experience with Workday a plus
• Advanced skills with Applicant Tracking Systems (Avature) a plus
• Proficient in Microsoft office and the internet
• Strong analytical and problem solving skills
• Utilize business acumen to recognize issues, problems and opportunities and recommend actions as needed
-------------------------------------------------
Job Family Group:
Operations - Core
-------------------------------------------------
Job Family:
Operations Support
------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting