Claims Support Specialist
Job Location : Location US-FL-Tampa
Our Company
About Us:
American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State. Comprised of nearly over 240 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past seven years.
A Day in the Life:
Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at www.aiiflorida.com
This Job
Title: Claims Customer Service Representative
You'll Report To: Claims Support Lead
The Claims Support Representative will function in a team environment and share in responsibility for handling duties in support of the claim organization, including accurate processing of vendor invoices, assistance with securing policy information, handling of claim and general mail, dispatch, and claim settlement documents. He/she will also communicate with both external and internal customers as needed. The Claims Support Representative will work to ensure that internal and external customers have a seamless and easy customer experience during their time of loss.
What You’ll Do
• Ensures delivery of excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments to resolve claims.
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer satisfaction.
• Communicates with customers, agents, and other partners verbally and in writing in a professional manner. Represents the company as the product coverage and statutory expert for our insureds, agents, and vendors.
• Maintains appropriate documentation on all claim files.
• Meets company service standards and effectively uses the diary system to remain current.
• Excellent communication and team player.
• Performs other related duties as assigned.
What You’ll Need to be a Top Candidate
Education : High School Diploma or GED required.  College Degree preferred.
Experience : One (1) to three (3) years prior experience in the insurance industry, preferred.
Knowledge : Specific knowledge in a homeowner's insurance and / or additional education would be preferred.
Your Environment
Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.
Travel: As required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
American Integrity Insurance Group is an Equal Opportunity Employer.
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