Customer Service Rep
Job ID 2021-361331 Location Customer Service/Support - Customer Service/Support Category Tampa International Arpt Airport / City US-FL-Tampa
Overview
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This full time role would be located at the Tampa International Airport.
5405 AIRPORT SERVICE RD
TAMPA, FL 33607
Weekly Schedule:
Wednesday-Sunday 3p-11:30p
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Responsibilities
• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations in the last 3 years.
• No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work at a location that is open 7 days per week and includes weekends, weeknights, and holidays
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