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Microsoft Teams Administrator

Amtex System Inc.

Location: University Of South Florida, FL 33620
Type: Temporary (unspecified), Temp-to-Hire, Remote
Posted on: July 26, 2021
This job is no longer available from the source.
Office 365, voip, Microsoft Teams
Contract W2, C2H W2, 6+ months C2H
About us:
Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for the last 20 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
About the position:
Job Title: Microsoft Teams Administrator
Location: Remote - Anywhere in USA except West Coast
Duration: 6+ Months Contract to Hire
Job Responsibilities:
The primary objective of the position is to establish and drive ownership and accountability for Microsoft Teams end user experience. The candidate should have a deep knowledge, understanding, and experience working with Microsoft Teams. The candidate will serve as a Microsoft Teams SME and will review weekly trends, identify action items, and drive remediation actions. The candidate will drive OneDrive, Microsoft Teams, and SharePoint adoption for End User/Department data typically stored in Datacenter storage.
Key Job Responsibilities:
• Identifying Microsoft Teams usage, reviewing weekly call quality trends, identifying action items, and driving remediation and/or improvement
• Go to person for any Microsoft Teams call quality and reliability related issues and acts as SME to projects/tasks designed to enhance the service/solution
• Analyzing and troubleshooting user experience and service quality for Microsoft Teams features
• Serves as an SME for Microsoft Teams (support, educate train, etc.)
• Providing guidance and deep technical knowledge with Microsoft Teams, Surface Hubs, and Microsoft Teams System devices
• Drive OneDrive, Microsoft Teams, and SharePoint adoption for End User/Department data typically stored in Datacenter storage and develop governance for these areas
• Reviewing user experience reviews and addressing concerns and issues
• Reporting on overall call quality and user experience trends
• Identify reoccurring issues raised through the IT Service Desk and driving actions if needed (user awareness, helpdesk KAs, etc.)
• Driving remediation actions, progress, and open issues
• Resolving issues, expedites, and escalations
• Approving and delivering root cause for Microsoft Teams Service Desk tickets and overseeing corrective action. Engineer permanent solutions, and coordinate implementation
• Providing support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies
• Architecting improvement opportunities spanning service delivery and user experience
• Assisting with training documentation for Microsoft Teams new features and functions
• Assisting with the Implementation of new processes as process gaps are defined and solution matures
• Maintaining existing and, as required, developing new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
• Identifying improvements, creating business cases, and conducting strategic planning exercises with senior stakeholders to develop roadmap and objectives, review current and proposed architecture to arrive at an agreed end-state solution.
• Other duties as assigned
Required Skills (Basic Qualifications):
• Expert level experience with Microsoft Teams audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging. Experiences must include:
• Preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability.
• Collaborating and coordinating activities with stakeholders and infrastructure teams on upgrades, installations, and integrations.
• Experience with integrating Microsoft Teams with other unified communications systems (e.g., chat, media, video, voice)
• Core Microsoft Teams functionality on desktops and mobile clients
• Network and Unified Communications troubleshooting experience
• OneDrive and SharePoint experience
• Experience with Microsoft Teams deployments and configuration best practices
• Experience with voice and video integrations
• VoIP, SIP and SIP trunking (Centralized, Local) experience
• Strong analytical skills; able to assess and solve issues in a high-pressure environment
• Passionate about user experience
• Skills to identify trends in the environment
• Advance knowledge/skillset required in Excel and PowerPoint to prepare reports and presentations.
• Distributed global environment, along with experience of telephony integration, for example, SIP trunks, PSTN gateways and Survivable Branch Appliances. Expert Knowledge and experience of integration with Office 365, particularly Unified Messaging.
• Experience with Skype for Business/Microsoft Teams Call Quality Dashboard Call Analytics and Network Assessment Tool
• Understanding of Voice and VoIP technologies (SBC, PBX, SIP, etc.)
• Experience with Azure Active Directory and networking preferred
• Experience with maintaining data analysis reports
• Experience with Microsoft Surface Hubs preferred
• Network Architecture and QoS (optimized for real-time voice/video) experience preferred
• Azure Services, Active Director Federation Services, and Azure Active Directory experience preferred