Collector
Job Locations US-FL-Brandon
Job ID 2021-1706
# of Openings 1 Posted Date 7 hours ago (7/26/2021 1:16 PM) Category Customer Service/Support
Overview
At Grow Financial Federal Credit Union , we believe in service—to our 200,000+ members, 550+ team members and local communities. We know happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. (Especially the fun part!) We’re not just your average bank . Yes, our work is serious, but we don’t take ourselves too seriously. Consistently named a Top Workplace by the Tampa Bay Times and a Great Place to Work among 100 Best Medium Workplaces by FORTUNE Magazine®, we cultivate a diverse, collaborative work environment where you can grow personally and professionally. In fact, 94% of our team members say Grow is a great place to work . And the most common word they use to describe the Grow culture? Family.
Some of our Benefits/Perks:
• $500 Sign on Bonus!
• Competitive pay starting at $16.54/hr + depending on experience
• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
• Tuition Reimbursement of up to $3,500 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Responsibilities
Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency. Provides assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
• High school diploma or GED required.
• One-year collections preferred.
• Direct customer service/sales experience required.
• Excellent telephonic communication, negotiation and analytical skills needed.
• Bilingual (Spanish) desired.
• Experience in a call center environment beneficial.
• Basic to intermediate operational knowledge of general office and PC equipment.
PHYSICAL DEMANDS
• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.
WORK ENVIRONMENT
• Traditional office setting. Remote work available.
• Sedentary role.
• Flexible work schedule that may include evenings and /or weekend (Saturday) hours. Must be available M-F, 10am EST - 7pm EST, and Saturday 8:30am EST - 12:30pm EST.
Apply online now!
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
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