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Support Engineer

Schellman and Company, LLC.

Location: Tampa, FL 33601
Type: Full-Time, Non-Remote
Posted on: July 26, 2021
This job is no longer available from the source.
leadership, verbal skills, written skills, customer oriented, SQL, experience using browser tools, documentation skills, analytical skills, fast-paced
Full Time
$65,000 - $80,000
Work from home available Travel not required
Schellman is the only Top 100 CPA firm to specialize in IT Audit and Cybersecurity. Our knowledge and expertise help our clients unravel complex compliance objectives.  Not all CPA firms are created equally, and we pride ourselves on our differences. We take advantage of our size, which has allowed us to be dynamic, react quickly and hear our employees’ voices to remain unfailingly stable as we continue our upward trend of growth.
Due to our continued growth, we are adding a talented Support Engineer to our team.
As a Support Engineer, you will work closely with our Developers to help us build and support quality products that are changing how our clients are audited. This position serves as the front line for the department to solve technical issues. Besides Development, this position will work directly with our CIO, CEO, and Project Managers.
Responsibilities
• Investigate and troubleshoot defects and other application related issues.
• Collaborate with multiple departments to resolve internal and external client issues as they arise in a timely manner.
• Investigate and escalate production related issues appropriately.
• Provide support for incoming production related feature requests in coordination with the respective product owners.
Qualifications
• 1-3 years of experience in a similar role, preferably in a Professional Services or SaaS organization
• Bachelor’s Degree in Management Information Systems, Information Technology or equivalent.
• Strong leadership qualities.
• Strong verbal and written skills.
• Strong customer service experience.
• Basic knowledge of SQL.
• Ability to write complex queries a plus.
• Experience using browser tools (Development tools) to diagnose application related issues
• Strong documentation skills.
• Strong analytical skills.
• Ability to function well in a fast-paced environment
Schellman’s accolades and reviews are direct reflections of our amazing environment. We’ve been recognized in the industry as #1 Best Firm to Work For by Accounting Today and Top 10 for Comp and Benefits on Glassdoor, but more importantly, our employees have great things to say about working here: https://www.glassdoor.com/Reviews/Schellman-and-Company-Reviews-E666239.htm
Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.
Schellman & Company, LLC. uses E-Verify in our hiring process.
Schellman & Company, LLC. is an equal opportunity employer (EOE) and strongly supports diversity in the workplace.