Customer Service
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Depends on Experience
Hi,
One of our clients is looking for Customer Service Specialist I in Tampa, FL.
Title: Customer Service Specialist I
Location: Tampa, FL
Duration: 12 Months
PRINCIPAL RESPONSIBILITIES AND DUTIES:
• Answers all telephone calls within established department standards.
• Tracks all calls within the Client databases ensuring that documentation is concise and factual.
• Participates in new employee orientation program and ongoing education programs as directed by Supervisors.
• Responsible for fully understanding the OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).
• Answer “entry level” claims inquiries.
• Takes “Over the Counter” (OTC) orders for products and diabetic supplies.
• Understands and processes “entry level” enrollment and disenrollment procedures.
• Enters prospective members into Leads software.
• Maintains appropriate current source documents and reference documents.
• Performs quality work within deadlines with or without direct supervision.
• Interacts professionally with other employees, customers, and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• As required, re-directs calls to appropriate department.
• Participates in any projects as assigned by Supervisors.
REQUIRED
• Ability to read and interpret documents and calculate figures and amounts.
• Excellent oral and written communication skills including good grammar, voice, and diction.
• Proficient in navigating and locating data within Client systems.
• Proficient in using all of MS Office Suite including reviewing email, basic computer, and keyboarding skills.
• Excellent customer service skills (sounding friendly, courteous and helpful).