Customer Service Specialist
Cabinets.com
3 reviews
Tampa, FL 33619
Cabinets.com
3 reviews
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Job details
Salary
$16 - $17 an hour
Job Type
Full-time
Qualifications
• • Associate (Required)
• Customer Service: 2 years (Required)
• US work authorization (Required)
Full Job Description Cabinets.com is a growing internet retailer specializing in discount kitchen cabinets. Our offices are based in Tampa, FL. (near US 301/SR 60 in the East Tampa/Brandon area). We have a great company culture made up of talented individuals. We are searching for a detail-oriented individual with excellent communication skills, (both written and over the phone) to add to our Customer Service team.
Customer Service Specialists must have well-developed verbal and written communication skills; thorough knowledge of the service or product and ability to describe its functions, features, and details to customers over the phone and through email/chat. Customer service specialists must be able to respond to customer complaints, requests, and inquiries in a professional and timely manner.
Customer Service Specialist
• Answer and direct phone calls, emails, and online chat related questions.
• Work closely with other team members to ensure all customer needs are being met in a timely and professional manner
• General office and administrative tasks
• Assist customers with technical problems when using our products or services
• Assist customers will all shipping related questions
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with Product, Sales and Marketing teams
Qualifications:
• Associate Degree or 2 years’ college preferred
• 3+ years’ experience in an administrative/customer service position
• MUST be detail- oriented and able to multi-task
• Must have excellent interpersonal skills, communication skills and a positive attitude
• Comfortable in a fast-paced environment and able to handle multiple tasks simultaneously, work under tight deadlines
• Comfortable with Microsoft Office and possess basic computer skills
Cabinets.com is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We are committed to hiring and cultivating a diverse team and inclusive environment
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
COVID-19 considerations:
We follow current CDC recommendations; provide sanitizer and wipes, encourage social distancing; mask optional.
Ability to Commute/Relocate:
• Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Associate (Required)
Experience:
• Customer Service: 2 years (Required)
Work Location:
• One location
Work Remotely:
• No