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Production Support/Maintenance-Expert

Mitchell Martin

Location: Tampa, Florida
Type: Non-Remote
Posted on: July 22, 2021
This job is no longer available from the source.
Production Support/Maintenance-Expert Tampa, FL | Information Technology | ID:142621
Our client, one of the largest financial services firms, is seeking a Production Support/Maintenance-Expert

Location: Tampa, FL
Position Type: Contract

Job Responsibilities:
  • Ensure that any Sev1/Sev2 outages are clearly communicated to senior management via the support template in non-technical language
  • Act on automated alerts for threshold breaches that are notified to L2 queue to ensure action is taken swiftly
  • Representation of customer issues on triage meetings
  • Perform resolutions where feasible and perform Root Cause Analysis (RCAs), post-mortems before transferring the issues/incident to L3
  • Analyze and identify manual tasks that can be automated
  • Analysis and follow-ups of systemic or long-running issues/processes
  • Liaison and manage relationships with other teams including L3, Technology partners/STEs and datacenter
  • Continuity of Business testing (COB) coordination and execution of the test plans
  • Define additional monitoring or other alerts in order to notify of problems, incidents, or SLA breaches
  • Periodic reviews and updates on Production Assurance documentation (e.g. run book, knowledge database)
  • Perform regular/periodic threshold reviews to ensure the infrastructure is not nearing maximum capacity restraints for space, memory, cpu etc..
  • Perform sanity technology/functional (if applicable) checkouts after releases, maintenance or upgrades