Our client, one of the largest financial services firms, is seeking a Production Support/Maintenance-Expert
Location: Tampa, FL
Position Type: Contract
Job Responsibilities:
- Ensure that any Sev1/Sev2 outages are clearly communicated to senior management via the support template in non-technical language
- Act on automated alerts for threshold breaches that are notified to L2 queue to ensure action is taken swiftly
- Representation of customer issues on triage meetings
- Perform resolutions where feasible and perform Root Cause Analysis (RCAs), post-mortems before transferring the issues/incident to L3
- Analyze and identify manual tasks that can be automated
- Analysis and follow-ups of systemic or long-running issues/processes
- Liaison and manage relationships with other teams including L3, Technology partners/STEs and datacenter
- Continuity of Business testing (COB) coordination and execution of the test plans
- Define additional monitoring or other alerts in order to notify of problems, incidents, or SLA breaches
- Periodic reviews and updates on Production Assurance documentation (e.g. run book, knowledge database)
- Perform regular/periodic threshold reviews to ensure the infrastructure is not nearing maximum capacity restraints for space, memory, cpu etc..
- Perform sanity technology/functional (if applicable) checkouts after releases, maintenance or upgrades