IT Support Specialist
BridgePrep Academy South Tampa
Tampa, FL 33609
Job details
Salary
$12.50 - $14.50 an hour
Job Type
Part-time
Number of hires for this role
1
Qualifications
• • High school or equivalent (Preferred)
• US work authorization (Preferred)
Full Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES
• Serve as an IT technician maintaining system availability of critical and non-essential
business systems, and instructional support systems.
• Provide superior customer support to the school administrators and teachers through both onsite presence and remote access.
• Monitor support requests to determine larger-scale issues.
• Provide regular written and verbal updates to the Regional IT Operations Manager on the operational status of systems supporting the education environment.
• Provide updates to the regional IT operations manager on any issue out of the scope or skill range of technician promptly.
• Participate, successfully, in the training programs offered to increase the individual’s skill and proficiency related to the assignments.
• Review current developments, literature and technical sources of information related to job
• Ensure adherence to good safety procedures.
• Perform other duties as delegated by Principal and IT Operations Manager.
• Follow federal and state laws, as well as company policies.
**MAY PERFORM OTHER DUTIES AS ASSIGNED**
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
SKILLS AND KNOWLEDGE
• Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company’s goals and strategic priorities
• Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
• Ability to organize and manage multiple priorities.
• Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
• Strong customer orientation.
• Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability.
• High performance teams and a strong team player.
• Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions.
• Proactive and takes initiative. Thinks creatively.
• Drives projects to completion. Insists on highest level of quality.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Student-centered working conditions.
Job Type: Part-time
Pay: $12.50 - $14.50 per hour
Schedule:
• Monday to Friday
Education:
• High school or equivalent (Preferred)
Work Location:
• One location
Work Remotely:
• No