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Customer Success Representative - 13606

AMN Healthcare

Location: Tampa, FL, 33626
Type: Full-Time, Permanent, Remote
Posted on: July 19, 2021
This job is no longer available from the source.
Job Description
Reference #: Req. 13606
Job Description
The Customer Success Representative will be first level technical support for clients, interpreters, and internal team members. CST member will mainly provide support for hardware and software.
Duties & Responsibilities: • Provide remote technical support and resolve problems to the end user's satisfaction
• Monitor dashboard for tickets assigned to the queue and process as assigned
• Determine source of errors by reviewing procedures and actions taken by user(s)
• Execute installations and setups; resolve error messages
• Walk users through performing diagnostic procedures
• Communicate and document technological solutions
• Perform Microsoft Windows Updates
• Answer incoming phone calls and requests from clients and staff as needed
• Exemplify teamwork in a visible and fast paced environment with minimal supervision
• Process cases with detail and accuracy in a fast-paced environment
• Stay updated on all process changes and being aware of the location of the documentation
Required Experience:
• Customer service skills and phone/email etiquette
• Minimum of 2 years of experience in IT Help Desk, IT Support or similar type positions
• Experience with Microsoft Operating Systems, Desktop PC applications and Windows Network Applications
• Experience with Apple iOS products and operating systems
• Basic knowledge of IP addressing, DNS and DHCP
• Working knowledge of TCP/IP and standard networking protocols
• Understanding of troubleshooting PC components, drivers, and peripherals
Remote Work Environment:
• This role routinely uses standard office equipment such as computers, phones, tablets, and network equipment (network equipment provided by the individual)
• Access to a quiet, private, and comfortable remote home office (closed door preferable)
• Must meet the minimum network requirements
• Expected to maintain Stratus provided equipment and home office setup
Physical Requirements:
• Occasional lifting and/or moving up to 25 lbs
• Required to walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; stoop; talk and hear
• Specific vision abilities required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• May be required to sit for long periods of time
THE COMPANY IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER. WE ENCOURAGE MINORITY AND FEMALE APPLICANTS TO APPLY
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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