Job Description
***Position Listed by No Fee Staffing Agency***
Reference #: 9397
The Customer Service Representative -- Field Services (CSR-FS) position provides administrative support, customer service and maintenance solutions to residents and other stakeholders in a fast-paced environment. The CSR-FS manages the day-to-day service dashboard, bids and work order approvals, while supporting the needs of the Rehab, Turns and Maintenance (RTM) team. This position reports directly to a Regional Manager.
Essential Job Duties & Responsibilities
• Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations and other communications
• Review turn & rehab dashboards to ensure task execution and respond to flagged exceptions
• Utilize reporting to monitor performance and compliance
• Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Review and approve/decline work order proposals within approval limit, verifying scope, documentation, and pricing
• Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal
• Reschedule in-home work orders directly with resident when necessary
• Serve as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communication
• Meet with and assist residents with resolving escalated maintenance issues Schedule new and pre-acquisitions budget walks to be performed by Superintendents as well as resident orientations and pre move-out visits with resident
• Perform other duties as assigned
Education and/or Experience
• High School Diploma or GED
• Minimum 2 years of customer service, administrative experience
• Experience in property management or maintenance is preferred
Skills/Specialized Knowledge
• Able to work under pressure
• Organizational skills with attention to detail
• Verbal and written communications skills
• Customer service and conflict resolution skills
• Works collaboratively with team members
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe
• Problem-solving skills
Required Licenses or Certifications
• None
Other Requirements
• Must maintain appearance
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position
Physical & Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment
Standard office working environment that may be busy and noisy at times.
The Company are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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