Wage: $0 - $0 Not Specified
Job Type: Full Time
Job Description:
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Manager Customer Experience Digital Strategy for our client in the Fertilizer Production domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position and the client is looking for someone to start immediately.
Duration: Full-time
Location: Lithia, FL
Role: Manager Customer Experience Digital Strategy
Primary Skills: Customer Relationship Management (CRM)
Role Description: The Manager Customer Experience Digital Strategy must have at least 5-8+ years of experience. For this role, you must be an outstanding Digital Product Manager to develop the North America Business digital customer experience improving the brand awareness, customer loyalty, and sales margin.Â
You must be someone who champions a modern approach to connected experiences for brands; who understands consumer behavior, the context in which those behaviors happen, and how to design moments of engagement that influence customer journeys.
Responsibilities:
• Work in a start-up environment, rolling up your sleeves and making digital strategy decisions in partnership with the Director of Brand Management to ensure the digital experience elevates and reinforcing our brand strategy
• Work hand in hand with the Product Owner of digital customer experience strategizing technology development and delivery of digital CX solutions
• Leverage industry best practices and trends in the Ag sector to deliver a best-in-class customer experience
• Identify and prioritize opportunities through first-hand observations, research, and feedback from retail customers and internal stakeholders
• Develop, plan, and oversee effective, innovative, and measurable strategies to support the digital customer experience and lead to measurable outcomes
• Identify and recommend new solutions for how we interact differently with our customers in digital ways
• Lead cost/benefit assessments to define potential financial, business, and industry impacts of initiatives
• Serve as the CX digital lead, partnering closely with Executive Sponsor(s), Business Lead, segment leadership, and IT partners through key initiative(s); serve as a thought leader on applying customer experience methodology to business problems
• Collaborate closely with Dir of Brand Management and Product Owner digital CX to support initial problem definition, design, development, and implementation
• Research and stay current with the latest trends on other customer-facing digital initiatives and tools developed by competitors, customers, and other companies in the Ag sector
Required Qualifications:
• Bachelor's Degree with a major in Sales, Marketing, Business or related field with 8 years of experience is required; or will accept 10 years of related experience with high school diploma/GED
• 5 years of proven expertise and track record delivering customer-facing digital solutions, digital customer experience, marketing, project management, and market/product strategy
• Digital agricultural experience preferred
• Experience leading teams in a matrixed environment with reporting responsibilities to two or more different areas preferred
• Experience in either Scrum or Scaled Agile Framework methodologies preferred
• Experience with e-commerce, market research, and digital app tools
• SAP, JIRA, preferred
• Highly skilled in understanding and translating business strategy, portfolio prioritization, pricing, go-to-market, and tracking KPI’s and financial metrics
• Ability to create effective partnerships at all levels of the organization
• Must be results-oriented and possess critical thinking and decision-making skills
• Ability to lead through influence and network
• Excellent verbal, written, listening, and presentation communication skills
• Ability to adapt to a continually changing business and work environment and manage multiple priorities
• Visionary manager who uses internal or external resources to design/develop specific tools
Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.
Experience: Minimum 5-8+ years
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis
Recruiter Name: Udita Tyagi
Recruiter Phone: 412.436.0333 (Ext: 2141)/Mobile: 786- 592-5629
Equal Employment Opportunity