JobsEQ by Chmura Logo

Member Support Rep

Appleone

Location: Tampa, FL, 33634
Type: Full-Time, Non-Remote
Posted on: July 23, 2021
This job is no longer available from the source.
Wage: $0 - $25 Hourly
Job Type: Full Time
Job Description:
#Tampa Customer Service Direct Placement opportunities available!! $18.00 an hour and AMAZING benefits!!
Company is paying $25 an hour for the first 90 days! PLUS offering a $25 gift card to Amazon once interview has been competed!
Groundbreaking opportunity for a new tech security company launching a service center in Tampa.
Several positions open and hiring over 400 people in May & June! Please send me a resume ASAP for immediate consideration! This is NOT remote and in office in Tampa (33634 zip code)
Member Support Representatives to provide mission-critical identity verification support to our users. Our Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support.
We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.
Responsibilities;
**Provide timely, accurate, and efficient service to our customers via email and/or video chat
**Verify member identification and follow verification procedures
**Work with other members to troubleshoot verification issues and provide a working solution
**Assist in documentation and playbook updates as necessary
Qualifications:
**Previous experience in customer service based role
**Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
**Excellent written, verbal, and interpersonal skills
**Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
**Passion for delivering excellent customer service experiences
**Strong initiative, can-do attitude, and work ethic
**Excellent time management skills and attention to detail
**Flexibility to work nights, weekends, and holidays as needed
**Willingness and ability to train in-person at our Tampa, FL office
Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.
Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience
AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.