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Front Office Assistant

Commonwealth Pain & Spine

Location: Owensboro, KY 42303
Type: Full-Time, Non-Remote
Posted on: July 21, 2021
This job is no longer available from the source.
Front Office Assistant
Commonwealth Pain & Spine
18 reviews
Owensboro, KY 42303
Commonwealth Pain & Spine
18 reviews
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Job details
Job Type
Full-time
Full Job Description Job Summary: This role is the “face” of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment. The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.
Supervisory Responsibilities:
None
Job Duties &* Responsibilities: *
• Greets and checks patients in and updates appointment status
• Assists patients with completion of intake forms
• Inspects forms for completeness and accuracy
• Calls patients with appointment reminders and reschedules as needed
• Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department
• Establishes and maintains positive relationships with referral sources
• Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards
• Enters all pertinent patient information and notes into EMR
• Scans all applicable patient paperwork
• All other duties as assigned
Required Skills & Abilities:
• Exceptional customer service skills
• Knowledge of current basic medical terminology, coding, eligibility and office procedures
• Strong computer and phone skills
• Ability to establish and maintain effective working relationships with staff, co-workers, adjusters, employers, case managers and patients
• Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public
• Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
• Exhibit understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
• High integrity, including maintenance of confidential information
• Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
• Regular and reliable attendance
Education &* Experience: *
• Medical Front Office experience, preferred
• Pain management experience, preferred
• EMR, KASPER, INSPECT knowledge and experience preferred
• If required to travel for company related purposes:
• Active, valid driver 's license
• State minimum coverage vehicle insurance
• Must be able to pass driving history/motor vehicle check upon hire and maintain an acceptable record thereafter
• Maintain status as an “approved driver” through the HR department, including submitting required documentation before expiration
Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations will be made in accordance to ADA rules and regulations.
In a standard workday, Employee is required to:
Range of Average Amount of Hours
Min Max
1. Sitting 6-8
4. Walking Distance 1' to 50' _X_ ___
2. Standing 1-2
51' to 100' ____ _X_
3. Walking 1-2
101' to 300' ____ _X_
Work Position and Activities
N= Not at all O= Occasionally (1-33%) F= Frequently (34-66%) C= Continually (67-100%)
1. Lift, Transfer, Push, or Pull O
6. Crouch or Squat O
a. Up to 10 pounds (Sedentary) F
7. Kneel N
b. 11-20 pounds (Light) O
8. Climb N
c. 21-50 pounds (Medium) O
9. Handle or Feel O
d. 51-100 pounds (Heavy) N
10. Talk C
e. > 100 pounds (Very Heavy) N
11. Hear C
2. Carry O
12. Sit C
3. Push or Pull O
13. Stand or Walk F
4. Reach O
14. Visual Acuity C
5. Stoop or Bend O
15. Drive/Travel O
Job Type: Full-time