Client Service Representative
Avalon Document Services
35 reviews
Tampa, FL 33602
Avalon Document Services
35 reviews
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Job details
Job Type
Full-time
Full Job Description Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we’re way more than just legal copy pros. Our team of 160 – located across the U.S. in nine offices in five states – includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!
Our employee benefits include immediate paid time off (PTO), paid holidays, medical/dental/vision insurance, HSAs, Metlaw legal plans, life insurance, 401K with a match, short-term and long-term disability, and a $1,200 referral bonus. Plus, we provide comprehensive training and solid leadership throughout your career at Avalon because we want to help you grow and succeed, both personally and professionally.
Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you’re a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!
A Great Place to Work:
• Up Two Weeks PTO (Your first year)
• Up to 9 paid holidays (7 observed, 2 floating)
• Medical/Dental/Vision (Multiple plans)
• Health Savings Account
• Legal and ID Shield Plans
• Life insurance
• 401K with a match
• Short & Long-term disability
• Referral bonuses (Up to $1,200)
• Shift differential pay (2nd and 3rd shifts)
• On the job training
• MyAvalon Program (Avalon hosted events)
Job Summary:
Client Service Representatives are the "face" of Avalon. They are who the clients, and the potential walk in clients, see when projects are picked up and dropped off. CSR’s are responsible for maintaining relationships with customers by ensuring that customer needs are met. The CSR is a vital link between the clients and both the production and sales teams. The CSR is responsible for overseeing all aspects of jobs from pickup and delivery, to job write ups, and small account and walk in client quoting.
Job Responsibilities:
•
Pickup and delivery of each project on time, every time
• Assist and service all walk in clients
• Obtaining all client instructions for projects at time of pick up and communicating them to the production team
• Check that all materials needed for each project are in house and arrange for purchase of any specialty items that are not on hand
• Pricing and invoicing of each project
• Job write ups
• Price quoting for: new clients, walk in clients and small accounts
• Exception report resolution
• Manage final checks of all jobs before they leave service
• Upkeep of the service area including proper service supply inventory
• Maintaining company vehicle, communicate any cost related items to Director of Service
• Maintain a professional appearance and a positive attitude towards clients, team members and vendors at all times without exception
• Must follow specific SOPs as described in service manual
• Must display the upmost respect to other vehicles and pedestrians and refrain from any altercations or aggressive actions at all times while driving a company vehicle
Knowledge, Skills, and Abilities Required:
•
High school equivalent or better preferred
• Possess strong time management, communication, attention to detail and critical thinking skills
• Ability to operate desktop computer, scanner and other common office equipment including copiers, printers, etc.
• Basic math and computer knowledge
• Proficiency in all Microsoft Office applications and QuickBooks preferred.
• 1-2 years of experience in customer service or related field
• Must be able to stand for 6-7 hours a day and lift up to 50lbs.
• Ability to drive a motor vehicle
• Valid driver’s license preferred
• Clean driving record preferred
So, are you ready to click that button and take the next step in your career? We hope so!