• Description:
• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Manage workflow across the team to ensure accurate and timely delivery of invoices
• Manage workflow across the team to ensure accurate and timely posting of receivable, revenue, and incoming payments
• Serve as primary point of escalation for internal/external staff queries, and develop/manage process, productivity, and quality standards
• Create, develop, and maintain business relationships, identify and implement service, system, and process enhancements, lead and evaluate system testing, and train staff on new technology enhancements
• Support development and achievement of strategic goals by coaching and training staff on new or existing functions as well as SMART goal setting
• Identify and implement corrective action plans across teams while analyzing and assessing business risk
• Identify and Action potential gaps and process improvements
• Effectively communicate to internal partners to aid in collections, maintain and improve customer satisfaction and share best practices
• Review metrics and ensure timely resolution of outstanding Items (including accounting breaks, unsent invoices, pending fee schedules, MCA reporting)
• Perform as a back-up to the section manager and other team coordinators as needed
• Demonstrates Leadership and Management Potential
• Ensure adherence to all audit policies and procedures
• Qualifications:
• Bachelor’s degree or years equivalent to work experience
• 5 years’ experience in Securities industry or Financial experience or equivalent
• Excellent written and verbal communication skills
• Excellent interpersonal, analytical and problem solving skills
• Advanced PC skills including MS Excel and MS Access
• A proven ability to learn new processes
• Proven ability to provide superior customer service
• Work well under pressure and meet strict deadlines
• Investigation and reconciliation ability
• Ability to lead people
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Job Family Group:
Operations - Transaction Services
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Job Family:
Reconciliation and Proofing
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
Job Type: Full time