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TECH SVCS - Help Desk Analyst

Net2Source

Location: Tampa, FL 33634
Type: Temporary (unspecified), Non-Remote
Posted on: July 22, 2021
This job is no longer available from the source.
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Job Description: Provide Level 1 support for databases, software & devices
Excellent Customer Service skills
Excellent understanding of Service Desk Operations; including tools (call tracking systems, ACD) processes and methodologies
Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday)
Work will be 50% remote and 50% on site
Certified in 1 or more of the following A+ MCP (Microsoft Certified Pro) Win10 or above
Two year business/technical degree or equivalent work experience for Jr/Intermediate
Two years of prior related work experience in a technical support environment
Two years experience working directly with the public in a service capacity
Windows Family Operating systems (Win10)
Email and Calendar Systems.
VPN Remote connectivity
Basic Network connectivity troubleshooting skills
Basic Service Now or Remedy Help Desk Support tool and processes
Able to follow Basic ITIL knowledge Base
Customer Service Phone training able to apply customer empathy
Web based applications
Handles problems that are complex, unknown and new with confidence
Multitasks by thinking, typing, troubleshooting and talking effectively
Ability to apply active listening
Demonstrated ability to work individually or within a team environment
Strong analytical skills and demonstrated ability to troubleshoot
Ability to explain technical information to non-technical clients
Strong verbal and written communication skills
Demonstrated ability to learn new skills and apply the knowledge
Fluent in Spanish, Portuguese, or French
Experience with Translating information and communications
Additional Job Requirements:
None
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards
Recruiter name
Designation
Office: (201) 340-8700 x XXX | Cell: (201) xxx xxxx | Fax: (201) 221-8131| Email:
Employment Type: CONTRACTOR