HELP DESK ANALYST I Business & Information Technology Hours: Mon-Fri 0630 am -0300 pm Day Shift - Full Time Paygrade/Wages/Salary Info: NE N22 - 19.6500 - 24.6500
******Mon-Fri 0630 am -0300 pm****** Position Highlights The Help Desk Analyst I provides Tier 1 technical phone support and customer service #for all Moffitt end users and affiliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal. # # This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. # The duties of the Helpdesk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support. # The Help Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology (#I.T.#) service requests.# Ideal Candidate The ideal candidate will have experience in a help desk/call center environment.# Preferred Candidate will have a Bachelor#s Degree and MCSE, Experience with Active Directory or related technology. Responsibilities 1. #Resolves customer technical issues via phone or remote tools.# 2. #Processes user generated I.T. service requests. ## 3. #Assists in the creation of internal I.T. knowledge base reference material. ## 4. #Ensures proper escalations and follow through for critical situations. # 5. #Provides excellent customer service to end users. # Credentials and Experience Minimum of 2 years help desk support experience, preferably in a high volume technical, customer service or healthcare environment. ## High School Degree required Verifiable experience with the following technologies: #Windows OS, #MAC OS, hardware device imaging and deployment, enterprise ticketing software, client / server enterprise infrastructure, desktop applications, VOIP technology, general distributed hardware and peripherals, VPN / remote connectivity, and remote user support. ## Required: ## -Excellent customer service skills.# -Understanding of hardware and architecture.# Preferred: ## -Experience with healthcare applications.# -Familiarity industry best practices.#