The Infrastructure Technology Senior Lead Analyst is a senior-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to implement and roll out System Reliability Engineering across a number of payment & transaction processing platforms.
Responsibilities:
• Conduct work on a variety of high-impact, high-profile problems/projects.
• Provide in-depth and sophisticated analyses, technical guidance and direction and identify and monitor key indicators to gauge performance and identify trends
• Perform impact analyses, design testing approaches and responsible for applications dealing with the overall operating system
• Identify and resolve issues, engaging in Root Cause Analysis (RCA)
• Evaluate controls to help mitigate negative outcomes through prevention, detection and correction
• Understand diverse stakeholder needs and share and influence stakeholder expectations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 10+ years of experience
• Experience in managing projects, leading operational process change and improvement and delivering infrastructure technologies products and services
• Experience in financial services or large complex and/or global environment preferred
• Experience developing projects for the identification of best practices (design of metrics, analytical tools, benchmarking activities and related reporting) Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
• Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail
• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
• Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements
Education:
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred
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Job Family Group:
Technology
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Job Family:
Infrastructure
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Type: Full time