Job Description
Reference #: R298
Come join our GTE Financial team!
We are looking for an employee focused individual with technical expertise to join as a Technology Solutions Support Specialist . Technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our employees while addressing inquiries with knowledge, skill and understanding. The Technology Solutions Support Specialist works directly with the TS Support team with a primary focus on assisting employees with technical and procedural troubleshooting related to computer systems, software, and applications.
What does GTE look for in a Technology Solutions Support Specialist ?
Technical Specialist:
• Provide clear technical support and procedural guidance for incoming queries and issues related to computer systems, software, and applications.
• Respond to queries and issues in person, over the phone, and electronically.
• Log all support interactions, documenting specific details on resolution.
• Resolve simple and complex technical problems.
• Research questions using available information resources.
• Maintain public and private knowledge base procedures, FAQs, and standard technical procedures.
• Ask questions and troubleshoot to determine the nature and severity of the issue.
• Triage, route, and escalate issues to correct resources.
Experience:
• Walk employees through problem-solving process while guiding them to the appropriate resources for self-service.
• Ability to deliver an excellent employee-focused experience with every interaction.
• Effectively communicate technical information in non-technical terms to employees to ensure understanding.
• Follow through on commitments and follow up to confirm issue resolution.
Operational:
• Prepare invoices and bills for approval and payment.
• Prepare quotes for Technology Solutions.
• Assigned specialized projects as needed.
• Demonstrates a commitment to the Technology Solutions Shared Values.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).
Position Details:
• Location: Downtown Tampa - GTE Headquarters
• Department Hours: Monday- Friday (8:00 am to 6:00 pm) / Saturday (9:00 am to 1:00 pm)
Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
Required Qualifications:
• High school diploma or equivalent. Some college preferred.
• Min 3 years' experience technical support or combination of education and experience.
• Experience supporting systems in the credit union or financial industry is preferred.
• Certificates such as CompTIA A+, MOSE, MCSA are encourage but not required.
• Preferred Experience with Office 365 Administration, Virtual Desktop Infrastructure, Exchange Online, Active Directory
• Preferred one or more certifications - CompTIA A+, COMPTIA Network+, MCSA Windows 10, MCSE Desktop Infrastructure, ITIL Foundation
Come and join our award- winning team.
GTE Financial is an Equal Opportunity Employer.
Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. Job duties can change at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. GTE Financial is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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