Job Description
***Listed by a no fee staffing agency***
Reference #: DISYUS345906BULLHORNEXTERNAL
Provides strategic and operational support to the ITI (Information Technology Infrastructure) Enterprise Desktop Support team. The Desktop Engineering architect is responsible for the architecture, engineering, and support of the desktop engineering infrastructure. This includes designing the architecture, implementing the solution, providing support documentation, and training of co-workers to ensure support. The ideal candidate will have the experience and ability to be a technical lead for multiple simultaneous projects. The candidate should possess a for operational excellence and possess interpersonal and soft skills.
Essential Duties and Responsibilities
ACCOUNTABILITIES: • Responsible for architecting solutions necessary to complete desktop engineering projects, initiatives, etc.
• Responsible for working with vendors, executives, and project managers to ensure completion of Rooms To Go Projects, Initiatives, and Proof of Concepts.
• Responsible for integrating desktop engineering solutions with RTG cloud infrastructure
• Responsible for the engineering (design, implementation, maintenance, and continuous improvement) of the desktop environment including system management tools.
• Identify departmental needs and make suggestions regarding technical direction.
• Produce and maintain desktop hardware and software roadmaps.
• Develop and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks.
• Lead technical resource for Desktop Engineering related projects and activities.
• Represent the interests of our customers by providing 3 rd level support and appropriate escalation to other IT functions when issues cannot be resolved by the Desktop team.
• Develop and publish technical documentation to ensure appropriate knowledge transfer for desktop support and help desk staff.
• Documentation and tracking of requests and incidents via an ITSM tool.
• Managing and monitoring of service levels with internal customers and vendors.
KEY OUTPUTS:
• Architecture of desktop engineering solution and Azure integrations
• Engineering of desktop management systems
• Desktop image and application package creation
• Enterprise-wide application and software update deployments
• Project leadership
• Product roadmaps
• Technical documentation and training
KEY RELATIONSHIPS:
• RTG department managers
• MIS staff
• Project Quality Office
• Vendors
KEY PERFORMANCE INDICATORS:
• Exceeds expectations on customer survey scores
• Current product roadmaps
• Published knowledgebase articles
• Project management leadership.
DIMENSIONS/SCOPE:
• Supports users in several different RTG locations
• Participates in and supports cross technology process improvement initiatives
DECISION-MAKING AUTHORITY:
• Presents options along with recommendation to management
VALUE-BASED BEHAVIORAL COMPETENCIES: Integrity:
• Demonstrates commitment to RTG and its customers.
• Takes personal responsibility for words and actions.
• Maintains consistency between words and actions.
• Acts in compliance with department, company, and industry standards.
Performance:
• Holds self and others accountable.
• Demonstrates drive to excel.
• Exhibits mature self-confidence.
• Achieve Results
Progressiveness:
• Exhibits customer service orientation.
• Demonstrates flexibility and change.
• Demonstrates analytical thinking.
• Demonstrates conceptual thinking.
Teamwork:
• Exhibits teamwork and collaboration.
• Communicates
• Understands and influences others.
• Communicating and Influencing.
Qualifications
A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Experience
• 7 years or more of relevant professional work experience in supporting an enterprise IT environment.
• 3 or more years of providing executive level support.
• 5 or more years of engineering and implementation of IT infrastructure systems.
• 3 or more years of architecting level solutions associated with desktop engineering solutions
• Participation in projects as a technical lead or engineer.
• Candidates need to have verifiable expertise with: • Technical experience and understanding of desktop management tools
• Administering Active Directory including Group Policies
• Knowledge of current OS X versions and functionality
• Detailed knowledge of current Microsoft operating systems
• Working with service levels
• Candidates should be familiar with: • ITIL fundamentals
• Project management fundamentals
• Networking
• Working as a member of a large enterprise IT team
• Mentoring others
Education and Training
• Bachelor's degree in computer science or information systems or an equivalent combination of education and work experience.
• Formal training regarding and/or advanced knowledge of Microsoft System Center and scripting tools.
Physical demands / Working Conditions
• Occasional after-hours or weekend work may be required.
• Employee will be responsible for critical infrastructure and will be required to be accessible via cell phone outside of normal business hours.
• The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• This position works in an office, and the noise level in the work environment is usually low to moderate. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, i.e. copier toner.
• This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.
Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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