Job Description
Reference #: 89640
The Role:
As a Mobile Service Technician at Tesla, you will deliver exceptional service to customers and ensure our vehicles are running at their best every day.
Mobile Service Technicians work independently in the field traveling 70-90% of the time within a set geographical area, interacting with Tesla Owners, deftly balancing incoming appointments, fulfilling daily service orders, and reinforcing our commitment to the ownership experience.
With excellence being the passing grade, your ability to produce results and find ways to drive efficiency will directly influence and support Tesla's mission. You will have the opportunity to develop valuable technical skills through a combination of training programs and on the job training, while working in an environment that is fast-paced, dynamic, collaborative, and mission-driven.
Responsibilities:
• Execute basic work on cars and, after training, perform high voltage related work, with or without supervision
• Partner with team members to drive efficiency and resolve complex issues
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Follow all Tesla specified Repair Guidelines to the accepted quality levels
• Take ownership of the development of your technical expertise by creating and maintaining an Individual Development Plan, with the support of other team members and management
• Operate a variety of hand, power, and shop tools
• Perform equipment inspections
• Perform Pre-Delivery Inspections (PDI) of new cars
• Perform detailed daily record keeping and reporting, including records of time, expenses and materials
• Support other Service Centers, as needed
• Clean and detail vehicles, as needed
Requirements:
* High School Diploma or Associate Degree/Certificate
* Experience with Hybrid or Electric vehicles an asset
* Proven customer service experience
* Demonstrated ability to learn new technologies and processes, and adapt to change
* Ability to innovate, solve complex issues, and present new ideas
* Ability to follow oral and written instructions with attention to detail
* Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
* Experience working in a team-based environment and achieving common goals
* Evidence of a "safety first" attitude
* Must be at least 18 years of age
* Basic command of the English language
* Basic computer skills, including navigating web browsers and using standard applications like Excel and Word
* Valid driver's license in the country in which you are applying with a clean driving history
Employee Benefits:
• As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
• Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
• 3 medical plan choices with $0 paycheck contribution
• Vision & dental plans (including orthodontic coverage)
• Company paid Life, AD&D, short-term and long-term disability
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program, Paid Time Off, and Paid Holidays
• Back-up childcare and employee discounts
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: As a full time employee you will receive full benefits from day 1 for you and your dependents. Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage) 3 medical plan choices with $0 paycheck contribution Vision & dental plans (including orthodontic coverage) Company paid Life, AD&D, short-term and long-term disability 401(k), Employee Stock Purchase Plans, and other financial benefits Employee Assistance Program, Paid Time Off, and Paid Holidays Back-up childcare and employee discounts Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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