State: FL City: Tampa Area of Interest: IT Full-Time or Part-Time: Reg. Full-time Benefitted Exempt or Non-Exempt: Non-exempt Job Description
Smart Hands Technician will work under limited supervision providing smart hands services in a critical datacenter environment. Hours of support will be 24x7 and require availability to work nights, weekends, and holidays. Support outside business hours will require on-call readiness and response.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
• Assist with investigation of hardware error lights, audible alarms and irregularities.
• As requested, performs cabinet/rack inspections for missing panels, hanging cables, loose connections, etc.
• Follows up on Incidents and Requests to ensure resolution and communicates with Systems administrators or vendor technicians to clarify problems and agree on corrective actions.
• Communicates professionally with associates and users through email, instant messages, phone, and in person.
• Escort cabling companies or other vendors, as needed, including troubleshooting problems and new installations.
• Engage with and support other third-party vendors.
• Swap out existing equipment, including power down of existing equipment, un-racking and un-stacking the existing equipment, rack and stack of new equipment, and power up of new equipment.
• Perform routine required inspections of equipment placed high up in server cabinets and racks.
• Connect disconnect cables for gear from ground level up to the top of a rack.
• Removing/installing infrastructure in a data center environment as requested
• Restart, install, and test equipment as directed.
Requirements
• Basic knowledge on Computer Networks, Operating Systems, Installation of Microsoft products
• Exposure to network design, enterprise IT operations, tech governance with external clients
• Availability to respond during all shifts through an on-call process in a 24x7 support environment.
• Ability to multitask and work autonomously.
• Work within a server room environment with potentially high ambient background noise.
• The ability to safely lift gear into the rack either alone or in tandem with another individual where equipment can weigh in excess of 80 lbs.
• Lifting server equipment and moving around server cabinets and other accessories.
• Be able to climb ladder and install components as high as 7 feet.
• Minimum one year experience in Customer service role
• Excellent verbal and written communication
• Ability to handle pressure within client facing situations.
• Hands on and can-do attitude.
• Problem solving and Decision Making.
• Clean driving record
Preferred (Not Required)
• Familiarity of Change Management, Incident Management and Release and Configuration management processes preferred.
• Familiarity with Service Now ticketing system and CMDB a plus.
• A+ Certification in basic computer hardware or equivalent experience preferred.
• 2+ years IT field engineering support, data center smart hands support, media services support or computer operations support experience highly desired.
Hiring in the following location(s): Tampa, FL Position Type Reg. Full-time Benefitted