Software and Operations Support Specialist
Richman Property Services
99 reviews
Tampa, FL 33607
Richman Property Services
99 reviews
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Job details
Job Type
Full-time
Full Job Description Richman Property Services, Inc. is currently seeking a community inspired, passion-driven full time Software and Operations Support Specialist with a can-do attitude!
As one of the nation's top ten residential property owners, our mission is to ensure that our residents live in a quality apartment community they can be proud of. Our team accomplishes this by delivering optimal customer service and creating a safe and inviting home.
The Support Specialist will be based out of our Tampa Support Center in the Westshore business district in Tampa, FL.
At Richman Property Services, we are serious about customer satisfaction. Providing good customer service is not only important to our residents and external stakeholders, but internally to our employees as well. Whether we’re working with our residents, investors or fellow coworkers, our mission is to provide the highest quality service through professionalism, integrity and responsiveness. Our Software and Operations Support Specialists are the front-line support system for our site teams and corporate office employees.
SUMMARY :
Our team members hold a unique and exciting position within our company. They are responsible for working on a variety of development projects with a focus on support, along with responding to the needs of Accounting, Operations and Residents through our internal ticketing system. This role requires a strong emphasis on communication, deductive reasoning, attention to detail, professionalism, technical support, research and analysis in addition to organization in a fast-paced atmosphere. Willingness to collaborate and support all team members on various projects while ensuring the software platform is being utilized effectively for best practices. Additionally, the role may include training, marketing and creating policies.
RESPONSIBILITIES :
• Providing support to management and end users on a variety of technical and business process issues.
• Analyzing, understanding and supporting all property management software (Yardi) processes. This includes providing user support for all layers including leasing and rents, Online Leasing, Yieldstar, Screening, Facilities, Site Data Exchange, Doc Management and Resident Portal.
• Supporting all other software applications used in the field such as bank scanning software, Gracehill and Zendesk.
• Tracking end user issues through email and support tickets.
• Troubleshooting and resolving application and system related issues.
• Analyzing help desk requests to facilitate training needs.
• Training users in new applications (web based and classroom environment).
• Researching and creating training material documentation to achieve training objectives.
• Creating documentation, on demand courses, processes and resources.
• Designing support materials for training and/or implementing the use of third party resources to achieve department objectives.
• Using social media to update community profiles and news feeds
• Completing special projects as may be frequently required by direct supervisor or senior management.
POSITION REQUIREMENTS :
EDUCATION : High School diploma or G.E.D.
EXPERIENCE: 2+ years of experience working in a Help Desk environment supporting all end users. Demonstrated experience as a Trainer/Educator. Experience with computer software training. Property Management industry experience a plus+.
SKILLS & CERTIFICATIONS :
• Highly proficient with Microsoft Office Word, Excel and Outlook
• Hands-on experience with YARDI and other YARDI Voyager products. Familiarity/knowledge of OneSite.
• Exceptional Customer Service skills
• Strong analytical and problem-solving skills
• Flexibility and attitude to achieve deadlines
We offer a competitive salary and benefits package that includes medical, dental, vision, life insurance, long and short-term disability, 401(k), and other numerous additional coverage options including pet insurance. In addition, we offer programs that employees can take advantage of such as student loan repayments, tuition reimbursement, and sabbatical leaves. Employees are also eligible for paid time off and vacation time and as you continue to grow with the company, you will earn more vacation time!
If you are looking for a rewarding career opportunity with one of the top Property Management organizations in the country, we'd like to hear from you!
To learn more about Richman Property Services, Inc. please visit our website at www.therichmangroup.com
We conduct criminal background and drug screening.
EOE/DFWP