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Senior Technical Specialist

HCL America Inc.

Location: Tampa, Florida
Type: Full-Time, Permanent, Non-Remote
Posted on: July 17, 2021
This job is no longer available from the source.
SENIOR TECHNICAL SPECIALIST
Tampa , FL
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Job Description
SENIOR TECHNICAL SPECIALIST
Florida
11-15 Years
USA
SR Number
APPS/APPS/2021/1531508
Job Family
Practice (Packages)
Job Description (Posting).
Understand the suite of offerings and services provided to customers with focus on SLAs, processes unique to each customer and in-flight projects and actions currently underway.
Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations
Ensure internal delivery organizations show 100% adherence to customer processes and delivery timelines.
Chair daily calls to co-ordinate open issues and next steps with the ability to track and report (1.) To administer ERP in production environment (2.) To manage database optimization, back-up and recovery (3.) To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users. (4.) To perform troubleshooting at the ERP and database level (5.) To train and transfer knowledge to the team members
Qualification
BE/B.Tech (Hons)
No. of Positions
1
Skill (Primary)
Project Management Skills (APPS)-Project Management-Project Management_Change Management
Employee Group
Business Line FT
City
Hillsborough County
Entity
CSW
Auto req ID
871059BR
HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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Job Summary
Company
HCL America, Inc.
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open