Client Services Technician
Primo Water
972 reviews
Tampa, FL 33607
Primo Water
972 reviews
Read what people are saying about working here.
Job details
Salary
$43,000 - $60,000 a year
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • High school or equivalent (Required)
• Microsoft Office: 2 years (Required)
• Desktop support: 2 years (Required)
• Intune: 1 year (Required)
• US work authorization (Required)
Full Job Description Overview of the Client Services Technician
Provide technical assistance for support queries and issues related but not limited to computer hardware, software, mobile devices and system access controls. Respond to queries either in person, over the phone or via electronic communications. Maintain ticket tracking system, monitor status of technology issues and maintain professional communication with Primo employees and vendors as required.
ESSENTIAL FUNCTIONS
• Provide technical assistance related but not limited to computer hardware, software, and mobile devices. Troubleshoot desktop / laptop computers, printer/scanner, subsystems and components.
• Assist in updates, upgrades and troubleshooting client approved software issues.
• Maintaining Active Directory computer accounts.
• Maintains ticket tracking system, responds to service issues in accordance with applicable SLA's.
• Assists administrators and management in communications, documentation and enforcement of Primo Water computing and network procedures and policies.
• Schedule of weekdays (8-hours), with flexible time variable to shift & work week. During the event of an emergency extended hours may be required to assist with disaster response.
• On-Call support via mobile device on a 24hr/7day alternating weekly schedule.
• Provides assistance in other IT functionality as instructed by the IT Management team.
QUALIFICATIONS
• High School Diploma required, Post High School or Specialized Training, Desktop Support desired.
• 2 to 5 years Desktop Support and/or Help Desk/phone support.
• Working knowledge of end user hardware including but not limited to PC's, printers, mobile devices, monitors, scanners, etc. by various manufactures (Apple/iOS, Dell, HP, IBM, Intermec)
• Working knowledge of mobility management tools, such as In Tune, Air Watch, etc., strongly desired
• Working knowledge of MS Windows 10, MS O365 including but not limited to Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer, Visio, Project, Teams, etc.
• Knowledge of Zoom platform for remote communication & collaboration.
• Working knowledge of Microsoft Active Directory, Microsoft Exchange, Ghost, Mobility Client.
• iOS Apple platforms, desired.
Who We Are
Primo Water North America is America's favorite water, coffee and filtration solutions provider--reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.
One of North America's largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S. and Canada via 12 regional brands and three national brands -- Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.
In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S. states and Canada, covering 90% of the U.S. population and 80% of the Canadian population. We are also proud to provide more than 22,000 water exchange and refill locations.
Please visit our website www.water.com for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Job Type: Full-time
Pay: $43,000.00 - $60,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
Education:
• High school or equivalent (Required)
Experience:
• Microsoft Office: 2 years (Required)
• Desktop support: 2 years (Required)
• Intune: 1 year (Required)
Work Location:
• One location
Work Remotely:
• No