As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Citi’s Chief Operations Office is comprised of O&T Risk and Control, the Resource Management Organization, Enterprise Resiliency, Global Program Management Office, Chief Information Officer Council Governance, Enterprise Tools & Reporting, and the Chiefs of Staff teams. The Chief Operations Office organization develops and executes Enterprise Operations & Technology strategic and operational plans, as well as provides central coordination of all business office functions.
Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients, as well as believe in treating others with dignity and respect.
Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
The EO&T Organization Program Management Office (Org PMO) provides governance to EO&T’s 4000+ programs and projects, its Book of Work (BoW), with a robust set of PM governance procedures, reporting/metrics information and PM Quality guidelines and processes. The critical operating principles of the Org PMO are to comply with its responsibilities in a standard, simple and independent manner.
The EO&T Org PMO will approach its governance responsibilities using three main functions; BoW Oversight, PM Analytics / Reporting / Controls, PQA and Health Checks. The BoW Oversight function aligns with each of EO&Ts functions. It provided analysis, guidance and challenge across many dimensions of the BoW – completeness, stratification, investment category.  This function responds to PM Risk Appetite Breaches, Quality and Hygiene challenges.
The EO&T Org PMO BoW Oversight Program Management Lead will support the implementation of the strategy, procedure, execution and quality assurance of all BoW oversight products.   Success for this team is:
• Develop and maintain excellent client relationships with EO&T function partners and the Initiative managers of Strategic work.
• Provide thorough challenge to the complete BoW including but not limited to strategic work efforts to assure the right work is classified and that the work is receiving required challenge.
• Partner with the two other EO&T Org PMO Functions to gain deeper understanding of metrics and insights to the health and performance of the complete BoW.
Responsibilities:
• Support the EO&T Org PMO Book of Work Oversight strategy and framework for challenging the complete BoW.  This includes reviewing and assessing the hygiene, completeness, stratification and health of the BoW.
• Maintain excellent client relationships with all EO&T Functional Partners and key Strategic Initiative managers as appropriate.  Client relationships are mandatory to assess status, understand direction and decisions and to follow the execution of critical bodies of work.
• Take an active role in BoW review at an initiative, program and/or project level.  Be able to assess performance and trends related to the BoW that is being reviewed.
• Work with EO&T Function Partners to provide support for the Safety & Soundness Control Forums.
• Actively partner with the CPMC and PM Tools teams as required by the BoW.
• Escalate Program Management concerns to the documented channels when appropriate.
Qualifications:
• Bachelor's degree or equivalent experience in IT or business required.
• Track record of exceptional performance.
• 6 - 10 years’ experience in Project, Program Management Governance, and Execution, including Agile.
• Expert knowledge in MS Office (PowerPoint, Excel) is a must. SharePoint experience preferred.
• PMP Certification highly recommended.
• Experience with PM Tools and with reporting the Project BoW from different lenses.
• Prior experience in partnering across virtual teams.
• Knowledge of the Citi PM Policy and PM Standards or the equivalent, and knowledge of the interaction with industry level standards.
• Excellent analytical and problem solving skills.
• Strong oral and written communication skills and ability to facilitate discussions.
Critical Competencies:
• Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers.
• Provides support on due diligence, planning, and offers creative solutions to help achieve objectives.
• Ability to communicate well-reasoned, balanced assessments of issues and questions.
• Strong process and project management skills including the ability to manage several initiatives simultaneously.
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi .
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Job Family Group:
Project and Program Management
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Job Family:
Program Management
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
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View the EEO Policy Statement .
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