**Description** The Associate Director, Software Engineering codes software applications based on business requirements. The Associate Director, Software Engineering requires a solid understanding of how organization capabilities interrelate across department(s). **Responsibilities** The Associate Director, Enterprise Monitoring Platform as a Service helps develop and execute an engineering strategy for enterprise logging and monitoring platforms required to support infrastructure, application and security monitoring requirements. This role reports to the director, helping define the Enterprise Monitoring Platform strategy to centralize logging architecture, minimize cost and maximize function of various Enterprise Monitoring platforms. The AD: + Leads Enterprise Monitoring Platform Engineering supporting all enterprise-level logging and monitoring platforms in infrastructure, security and application monitoring + Researches technology options and makes necessary decision recommendations to resolve complex technology challenges in Enterprise Monitoring Platform as a Service and in a product model + Be responsible for supporting the strategy, roadmap, and architecture of Enterprise Monitoring Platforms Engineering + Standardizes the development and engineering of Enterprise Monitoring platform standards and metrics + Works regularly with platform vendors and assists leadership on vendor negotiations optimizing cost of platforms + Demonstrates a solid understanding of how organization capabilities interrelate across department(s). + Makes decision recommendations related to identifying and resolving complex technical and operational problems + Leads multiple managers or highly specialized professional associates in Enterprise Monitoring + Possesses strong technical depth and understanding of Tools/Technology capabilities and how they fit in the Humana context + Deep technical experience in monitoring of Applications/Systems on a cloud infrastructure + Strong familiarity with Agile Product Model principles + Develop and grow strong partnership with stakeholder teams in Application, Infra and Security Monitoring Operations in gathering requirements, centralizing EM platform engineering and support enterprise monitoring in a product model + Ensures compliance to IT Service Management and Operations standards + Supports critical initiatives such as Always on, AIOps and Observability + Manages the metric development to mature Enterprise Monitoring Capabilities Key Responsibilities: + Work to align advanced technologies and Enterprise Monitoring best practices in the various stages of platform engineering to ensure that the requirements of Infra/Apps/Security monitoring operational needs are delivered in a centralized, optimized and timely manner + Manage a team of managers/senior engineers to engineer Enterprise Monitoring Platforms + Manage a team to deliver Software Engineering, Data Analytics, and Cyber Security requirements in Enterprise Monitoring Platforms in a highly matrixed organization + Ability to effectively work with, develop relationships, and collaborate across stakeholders + Backend development experience with a solid foundation in observability pipelines, distributed systems, or large-scale data processing + Demonstrated teamwork and collaboration skills, in particular in leading or contributing to multi-functional teams. **Required Qualifications** + Bachelor's Degree in Computer Science, Information Technology or related degree + 6 or more years of technical experience + 2 or more years of management experience + Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities + Must be passionate about contributing to an organization focused on continuously improving customer experiences + Experience designing and administrating enterprise monitoring in one or more of the following platforms: Splunk, Azure, Dynatrace, GCP, AWS, Salesforce, Oracle **Preferred Qualifications** + Master's Degree in a technical discipline + Agile Certification **Additional Information** Will report to the Director, Problem, Incident and Event Management, IT Ops - IT Service Operations **Scheduled Weekly Hours** 40 <>
Categories
• Financial Services