Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Role Overview:
This position is for senior technical support specialist who will be working in NAM time zone. This position is responsible for providing E2E technical support and trouble-shooting to Finance business user and operation users for a variety of support areas related to system, queries from business users and data quality issues in Production Parallel and Production environments globally. Candidates must possess the capability of mentoring, documentation, multi-tasking with minimal supervision, prioritizing activities in a fast paced, dynamic environment and communicating effectively to a diverse client base.
Responsibilities:
• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues including data investigations.
• Perform post mortem of issues and identify the options to prevent the issues from repeating by working with development teams. Monitoring and recover all processes.
• Maintain environment stabilities
• Coordinate with Level 3 ad Development team on resolving issues in Production Parallel and Production environments and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating knowledge sharing, issue resolution documentation and disaster recovery Documentations
• Develop support-scripts to simplify-issue-investigation
• Create daily, monthly and quarterly incident reports for senior stakeholders
Qualifications:
• 5-8 years experience in an Application Support role.
• Experience in application development and/or Application support
• Experience in Database / Web service related projects
• Experience in BPM workflow products is essential and Appian/Aspose is preferred.
• Knowledge on Unix commands(shell scripting is preferred), Oracle SQL, PL/SQL, WebSphere, job scheduling tools, system monitoring tools like App Dynamics
• Knowledge on IT service process ITIL and have mindset of DevOps
• Knowledge on Finance accounting domain
• Strong oral and written communication skills.
• Attention to detail troubleshooting Log analysis skills though out application components
• Confidence and ability to work with all level of management.
• Self-learner and strong team player.
• Detail-oriented.
• Willing to work flexible hours.
• Degree in Computer Engineering, or equivalent experience
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
Job Type: Full time