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Service Administrator

Erb Equipment Co.

Location: Owensboro, Kentucky
Type: Full-Time, Non-Remote
Posted on: July 5, 2021
This job is no longer available from the source.
Job Description
Job Title: Service Administrator
Location: Owensboro, KY
Department: Service
Reports To: Service Manager
Supervises:
Job Function:
Work Authorization
No calls or agencies please. Erb will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Erb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Job Essential Duties:
• Fields internal and external customer inquiries to the service department
• Opens and closes service work orders for customer, internal, and warranty repairs
• Maintains the service library with current information (manuals, file bulletins, etc.) under the supervision of the Service Manager
• Maintains and files equipment repair history and customer service records
• Maintains technician performance and efficiency reports, including billable hours measurement
• Prepares and submits paperwork and communications regarding warranty claims
Skills & Qualifications:
• High School Diploma or equivalency
• Minimum of 1 year of experience in Service Writing
• Proficiency with Microsoft Office and standard desktop functions
• Basic knowledge of accounting practices is preferred
Job Requirements No calls or agencies please. Erb will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire., * High School Diploma or equivalency * Minimum of 1 year of experience in Service Writing * Proficiency with Microsoft Office and standard desktop functions * Basic knowledge of accounting practices is preferred 12 months of experience required Employment Type: Full-Time