Customer Support Specialist
At Home The Home Decor Superstore
677 reviews
Lutz, FL 33559
At Home The Home Decor Superstore
677 reviews
Read what people are saying about working here.
Responded to 51-74% of applications in the past 30 days, typically within 14 days.
Job details
Salary
$11 - $13 an hour
Job Type
Part-time
Number of hires for this role
2 to 4
Qualifications
• • High school or equivalent (Preferred)
• Customer Service: 3 years (Preferred)
Full Job Description Job Description
Customer Support Specialist
At Home: The Home Décor Superstore
Every room. Every style. Everyday low prices .
Our Mission: Enable everyone to affordably make their house a home
Job Summary:
The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience.
Key Roles & Responsibilities:
 Provides customers a positive shopping experience
 Regularly performs Manager on Duty (MOD) functions. Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security. Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise.
 Manages all front end audit and cash compliance responsibilities. Ensures team is trained in the processing of all transactions per policy.
 Performs cashier duties accurately while processing all transactions per policy.
 Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
 Maintains conditioning and housekeeping (inside and out) standards
 Timely and thorough incident reporting compliance.
 Submits facilities, IT, and store communication requests as needed.
 Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
 Performs and trains team on all customer support responsibilities
 Operates all equipment in a safe manner per directed procedures.
 Ensures a safe working and shopping environment while minimizing shrink and damages.
 Plan, delegates and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.
Qualifications & Competencies:
 At least 18 years old
 High School Diploma/Equivalent
 Ability to work a flexible schedule including nights, weekends, and some holiday
 Ability to lift a minimum of 50 lbs., team lift 100 lbs.
 Contributes to a customer focused environment while demonstrating excellent service.
 Communicates clearly with customers, team and leadership.
 Reliable and trustworthy
 Ability to work effectively independently and within a team to perform all tasks as assigned.
 Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
 Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Schedule:
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends
Supplemental Pay:
• Bonus pay
Education:
• High school or equivalent (Preferred)
Experience:
• Customer Service: 3 years (Preferred)
Work Location:
• One location
Work Remotely:
• No