Senior Client Accounts Specialist Needed in Brandon, FL
Our Client, One of the Worlds Largest Law Firms, is currently looking for a Senior Client Accounts Specialist to add to their ever growing team.  If you are looking to develop your career with a company that values their employees, offers growth and stability then continue to read below.
Description:
The right individual for this role will work with Holland & Knight’s Billing Attorneys and assistants, as a liaison with clients, for the purpose of resolving client non-payment issues to improve collection realization. In addition, the individual will work with the Client Accounts Coordinators and Manager, as well as the Financial Applications Trainer, to assist with training of staff.
Key Responsibilities Include:
• Communicate and interact with attorneys, assistants, and clients.
• Respond to collection related requests quickly, effectively, and accurately.
• Responsible for an attorney assignment of those attorneys in leadership and with high dollar inventory.
• Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work.
• Handle all aspects of client outreach (via email, phone, and/or mail) to resolve non-payment issues.
• Answer and manage daily collection inquiries from attorneys, assistants, and staff.
• Assist with the training of new hires in conjunction with the Client Accounts Coordinators, Client Accounts Manager, and Financial Applications Trainer.
• Communicate and report to leadership on delinquent collections and at risk inventory.
• Participate in collaboration sessions for process improvement.
Qualifications:
• 5-7 years of work in a professional environment or 2-3 years of work as a Client Accounts Specialist.
• Must be self-motivated and possess a high level of professionalism.
• Demonstrated ability to work professionally and cooperatively with peers and management.
• Excellent organizational, problem-solving, and time management skills.
• Excellent communication skills, both oral and written.
• Excellent interpersonal skills and ability to use good judgment.
• Excellent computer skills.
• Proficient knowledge of accounting functions.
• Advanced knowledge of MS Office.
Minimum Education:
• Bachelor’s degree preferred but may be substituted for relevant work experience.
#INDTAM