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BDC Service Appointments Agent Mercedes Benz of Tampa

Courtesy Autogroup

Location: Tampa, FL 33614
Type: Full-Time, Permanent, Non-Remote
Posted on: May 11, 2021
This job is no longer available from the source.
BDC Service Appointments Agent Mercedes Benz of Tampa
Requisition ID 2021-29327 Job Locations US-FL-Tampa Posted Date 5/11/2021 Brand Courtesy Autogroup Category Customer Service/Support Position Type Regular Full-Time
Overview
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Mercedes Benz f Tampa, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Benefits
Pay and Recognition:
• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave ( disability leave)
• Health savings
• Flex spending accounts ( tax free )
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
Learning, Tuition Assistance and Career Development:
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
Additional advantages:
• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)
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