Desc
Organization Description
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Job Description
Operations Manager – Payment Operations Specialized Pod - Tampa
The primary responsibility will be managing a newly formed operational unit that that is responsible for operational functions in support of new digital payment products while in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This until will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, specially during pilots post new product launch.
Work Environment
• Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
• Position requires heavy interaction with Product Management, Project Managers and IT teams
Key Responsibilities:
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other operational support needed
• Develop procedures and train teams to execute new operational functions
• Detailed understanding of automated flows to be able to detect and resolve business issues
• Proactively manage root cause of issues for preventive measures to be implemented
• Manage day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• Partner with global teams to ensure adequate staff to deliver “follow the sun” model to cover extended business hours up to 24 x 7
• Troubleshoot issues and assist in remediation in conjunction with other operational teams, including but not limited to utilities
• Ability to escalate and communicate issues, handle outages, create and enhance playbooks to mitigate impacts during technical failure
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory requirements
• Inspect processes to ensure adherence to procedures with auditable evidences
• Close interaction with Client Service, Command Center/Incident Management, Technology and Product teams to ensure proper end to end client experience
• Analyze operational needs to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Create a great and inclusive culture, enhance our employee engagement, and attract, develop, and retain the best, most diverse talent
Skills and Experience:
• 10+ years of experience in Payments Operation dealing with operational process, controls and problem solving
• Payments expertise is required, with deep understanding of accounting and money move processes
• Desired experience with people management skills with proven experience in hiring, building, developing and retaining a high performing organization
• Ability to mine data to assist with problem solving and provide updates to senior management in a concise and meaningful manner
• Clear communication skills, ability to articulate and simplify complex problems to allow proper decision making
RequisitionType Professional JobSchedule Full time