IT Applications Support
Chadwell Supply
69 reviews
Tampa, FL 33619
Chadwell Supply
69 reviews
Read what people are saying about working here.
Job details
Salary
$15 - $18 an hour
Job Type
Full-time
Full Job Description IT APPLICATIONS SUPPORT
We are looking for the best in the MRO, Maintenance, Construction and Multi-Family industry and reward our employees on various levels!! This is a great opportunity that offers competitive pay, benefits, and room for growth for the right individual.
• Pay: $15-18.00/Hour!
• Schedule: Full Time, Monday-Friday (NO WEEKENDS AND PAID HOLIDAYS OFF!).
• Benefits: We offer medical, dental, vision, life insurance, disability, 401K, complimentary gym access, meal prep services and more!
• Paid Time Off: 104 hours paid time off accrual (Personal, sick, vacation, etc).
• Employee Discounts: Purchase products from the warehouse at a generous discounted rate and be enrolled in a Nationwide entertainment discount program.
• Long-term Career Opportunities: Many of our leaders started with Chadwell looking for a job, just like you, but found long-term career opportunities at one of our 15 Branches across the Country. Our Company is growing, and we would love to have you grow with us!
OVERVIEW:
Chadwell Supply is a successful family-owned maintenance supply company with 15 Branches Nationwide. We are currently looking for an enthusiastic, energetic, and detail-minded individual to work as a Chadwell Supply IT Applications Support.
THE IT APPLICATIONS SUPPORT:
• Ensures customer satisfaction by resolving application support cases submitted by employees and respond to user reported issues inquiries via telephone, ticketing system, email or chat session;
• Resolves reported issues and concerns raised during installation, operation, maintenance or product application;
• Escalates cases, as appropriate, to Tier 2 or Senior level support and collaborate on testing/troubleshooting;
• Analyzes help desk requests to identify new training opportunities;
• Provides internal QA support to determine if issues reported are a result of programming issues and, if so, composes a detailed bug ticket to be transferred to Development for resolution;
• Has the ability to quickly develop and maintain a high level of knowledge of Chadwell Supply's current and future software projects and become a SME on applications from both a user and administrative perspective;
• When necessary, uses SQL tools to query and review database records;
• Documents internal procedures;
• Is able to answer basic computing questions as needed;
• Performs routine software maintenance such as GreatPlains reconciliation; and
• Identifies resources and user needs to improve internal and department procedures.
REQUIREMENTS:
• You must be 18 years or older;
• You must have good interpersonal skills and are able to communicate effectively; and
• You must have 1 to 2 years experience in a help desk environment.
Visit us online:
https://chadwellsupply.com