Customer Service Agent - Call Center
Wipro Limited
14,842 reviews
Tampa, FL 33619
Temporarily remote
Wipro Limited
14,842 reviews
Read what people are saying about working here.
Job details
Salary
$14 an hour
Job Type
Full-time
Number of hires for this role
10+
Qualifications
• • High school or equivalent (Required)
• Customer Service: 1 year (Required)
• US work authorization (Required)
Full Job Description The Customer Care Associate will provide information to callers in response to account questions, placing orders, errors, and other queries.
Core Responsibilities:
• Professionally handle incoming requests from callers and ensure that issues are resolved both promptly and thoroughly
• Responsible for assisting an average of 45-55 callers per day
• Can resolve customer queries as per defined process flows
• Resolve queries to the satisfaction of the customer
• Follow through to ensure all questions and issues are resolved
• Recognize when issues need escalation
Qualifications:
• High School/GED required
• 1 – 3 years’ experience in related field
• Must work well under pressure
• Have excellent interpersonal and communication skills
• Strong computer knowledge (Internet, Windows OS, MS Office, etc.)
• 10-key operation by touch
Job Type: Full-time
Salary: $14.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental Pay:
• Bonus pay
Ability to Commute/Relocate:
• Tampa, FL 33619 (Required)
Education:
• High school or equivalent (Required)
Experience:
• Customer Service: 1 year (Required)
Work Location:
• One location
Work Remotely:
• Temporarily due to COVID-19