Windows Server Support Engineer
Tampa , FL
Share
Posted Today
Apply Now Processing...
Email Job
Apply Now Processing...
Email Job
Job Description
JOB DESCRIPTION
Summary of Position:
The Windows Server Support Engineer shares responsibility in the design, development, support, and administration of client environments (predominantly Microsoft Windows Server) running in both public and private cloud infrastructure. The position will be responsible for solving support issues escalated within the Service Desk and managing and delivering small-scale projects. The Windows Server Support Engineer must have a strong technical background with at least seven years experiencing supporting complex IT environments, adhering to ITIL practices, providing technical issue resolution and root cause corrective actions and communicate with various levels of organizational and customer leadership. The Windows Server Support Engineer will form key relationships with customers, business leaders, and technical project teams to ensure the successful delivery of solutions to customer technology challenges.
The Windows Server Support Engineer will be expected to participate in team building and to develop team and customer relationships. The Windows Server Support Engineer will be expected to be a mentor and advisor to newly hired team members.
Key Responsibilities:
• Reviewing and resolving customer-related support tickets that are escalated to the engineering level
• Respond to internal tickets and resolve issues related to Cloud Services Platform
• Leverage Microsoft PowerShell to develop and execute repeatable tasks
• Drive critical event ownership and outcomes through team collaboration and incident management process
• Support & administration of all Windows Server technologies including configuring, maintaining, and resolving issues for AD, RDS, IIS, DFS, DNS, and Windows services.
• Troubleshoot and resolve performance-related issues.
• Conduct root cause analysis, set up monitoring mechanisms, propose and implement permanent solutions to chronic issues
• Be an active participant and contribute to brainstorming and planning activities
Operation in a 24x7x365 environment which includes periodic 24x7 weekly on-call rotations
Minimum Requirements - Education, Skill & Abilities:
• 7 years' experience troubleshooting advanced virtualized environments in Windows Server
• Subject matter expert in Windows Server OS support & administration in Windows 2012 and above
• Foundational experience with virtualization technologies
• Foundational network knowledge including subnetting, firewalls and routing protocols
• Foundational understanding of ITIL practices
• Experience leading technical projects or programs
• Experience supporting a 24/7 environment and accountability that follows
• Experience leading, mentoring, and developing junior team members
• Must be comfortable working in a fast pace and dynamic environment requiring excellent time management and self-discipline
• Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team-oriented approach to problem-solving
• Proficient in Microsoft Office applications
• Excellent problem solving and analytical skills
Summary of Position:
The Windows Server Support Engineer shares responsibility in the design, development, support, and administration of client environments (predominantly Microsoft Windows Server) running in both public and private cloud infrastructure. The position will be responsible for solving support issues escalated within the Service Desk and managing and delivering small-scale projects. The Windows Server Support Engineer must have a strong technical background with at least seven years experiencing supporting complex IT environments, adhering to ITIL practices, providing technical issue resolution and root cause corrective actions and communicate with various levels of organizational and customer leadership. The Windows Server Support Engineer will form key relationships with customers, business leaders, and technical project teams to ensure the successful delivery of solutions to customer technology challenges.
The Windows Server Support Engineer will be expected to participate in team building and to develop team and customer relationships. The Windows Server Support Engineer will be expected to be a mentor and advisor to newly hired team members.
Key Responsibilities:
• Reviewing and resolving customer-related support tickets that are escalated to the engineering level
• Respond to internal tickets and resolve issues related to Cloud Services Platform
• Leverage Microsoft PowerShell to develop and execute repeatable tasks
• Drive critical event ownership and outcomes through team collaboration and incident management process
• Support & administration of all Windows Server technologies including configuring, maintaining, and resolving issues for AD, RDS, IIS, DFS, DNS, and Windows services.
• Troubleshoot and resolve performance-related issues.
• Conduct root cause analysis, set up monitoring mechanisms, propose and implement permanent solutions to chronic issues
• Be an active participant and contribute to brainstorming and planning activities
Operation in a 24x7x365 environment which includes periodic 24x7 weekly on-call rotations
Minimum Requirements - Education, Skill & Abilities:
• 7 years' experience troubleshooting advanced virtualized environments in Windows Server
• Subject matter expert in Windows Server OS support & administration in Windows 2012 and above
• Foundational experience with virtualization technologies
• Foundational network knowledge including subnetting, firewalls and routing protocols
• Foundational understanding of ITIL practices
• Experience leading technical projects or programs
• Experience supporting a 24/7 environment and accountability that follows
• Experience leading, mentoring, and developing junior team members
• Must be comfortable working in a fast pace and dynamic environment requiring excellent time management and self-discipline
• Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team-oriented approach to problem-solving
• Proficient in Microsoft Office applications
• Excellent problem solving and analytical skills
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.
Read More
Apply Now Processing...
Job Summary
Company
Digital Intelligence Systems, LLC
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
7+ years