AVP, Agency Product and Operations
USAA
3,467 reviews
Ruskin, FL 33575
USAA
3,467 reviews
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Purpose of Job Oversees the direction, strategy, and management of large teams with a focus on driving sales and growth of specialty insurance solutions within the USAA Agency to align to member needs. Responsible for P&L within their product portfolio and will consistently optimizing for team performance and member experience. Provides leadership to subordinate management team who serve as a coach, and mentor a large team of Agency insurance solutions staff. The leader will establish high functioning relationships and manage external carriers and vendors the delivery of insurance solutions customers. Leads a team to successfully deliver Insurance product growth and successfully achieve assigned profit plan targets.
Job Requirements
Directs and monitors operational activities as well as the growth and sales specific to agency products. Oversees, manages, and expands an existing book of business while influencing strategy and guiding team alignment.
Provides guidance and oversight to influence marketing strategies. Provides executive peer communications with the Alliances and internal customers Works closely with and influences Marketing, Reporting and Data Analytics.
Holds responsibility for team’s compliance and risk management.
Develops, nurtures and manages workforce talent to ensure continued business improvement and growth.
Drives continuous improvement in high-performance team standards while leading a team to manage current products through the product lifecycle. They will have responsibility for reporting operations metrics and product growth metrics to P&C, personal, and commercial line product owners and senior officers.
Develops, recommends, and implements business strategy and objectives through effective management of resources and maximizes the positive impact of information and technology on business operations and customer service delivery.
Leads prioritization and strategy over their managed portfolio of products and assist in delivering oversight and influence in Agency system modernization and data strategies.
Maintains awareness of national developments and industry trends that may affect the competitiveness, quality and/or profitability of products and services.
Minimum Requirements:
Minimum Education:
Bachelor’s Degree
4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
Minimum Experience:
10 or more years of progressive related experience developing strategies, managing major initiatives and delivering results within a complex matrix environment.
6 or more years of people leadership experience in building, managing and/or developing high-performing teams.
Preferred Requirements:
Leadership experience and driving results in Sales and Service Distribution in the insurance agency channel.
Demonstrated successes leading large contact center/call center teams through transformation in areas such as sales, systems, processes, culture, and conversion to producer model.
Experience in digital distribution.
Experience working and leading teams in a highly regulated insurance environments.
Development and governance of sales practices.
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based
Stipend: As an EMG Member, you will receive an annual stipend (amounts determined by level) which will be paid in quarterly installments.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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