Program Support Assistant
Hillsborough Education Foundation
9 reviews
Tampa, FL 33607
Hillsborough Education Foundation
9 reviews
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Job details
Salary
$33,000 a year
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • High school or equivalent (Required)
• administrative, program support , and customer service: 1 year (Preferred)
Full Job Description Program Support Assistant
Job Description
Department:
Programs
Reports to:
Director of Teacher Resource Program
Description:
The Hillsborough Education Foundation (HEF) is a non-profit organization dedicated to the mission to strengthen public education in Hillsborough County through advocacy, investment of resources, and programs that empower every student to achieve both academic and personal success. The Program Support Assistant is responsible for greeting incoming guests, general office reception, and administrative duties. This position primarily supports Teaching Tools Program but also supports other programs as needed. Additional administrative duties include administrative tasks related to volunteer onboarding. This is a full-time, non-exempt position working 40 hours per week, primarily Monday through Friday during regular business hours.
Responsibilities:
• Provide excellent customer service as the first point of contact for guests. Answer, screen, and direct callers/visitors to the appropriate team member.
• Perform basic office administrative tasks including but not limited to filing, printing, reporting, and emailing.
• Support Teaching Tools with teacher shopping, online order processing, stocking, and fulfilling teacher orders.
• Resolve issues for teachers who need assistance promptly and courteously.
• Assist with volunteer onboarding and volunteer management.
• Receive incoming donations and processing donor “Thank You” cards.
• Ensure data integrity and accuracy within various software systems and reports.
• Support other programs with administrative tasks as needed.
• Perform other tasks as assigned
Skills/Attributes:
• Have excellent interpersonal skills.
• Strong written and oral communication skills.
• High energy level, results-driven, and positive attitude.
• Detail-oriented and focused.
• Strong organizational skills.
• Ability to work successfully in a fast-paced environment, with strong multi-tasking skills.
• Ability to work well interdependently and under supervision.
• Professional in appearance and conduct.
• Self-starter, ability to take initiative, team player, and collaborative
Requirements:
• Education: High school diploma required. Associates degree or higher preferred.
• 1 year of administrative assistant, program support, or customer service experience required. Prior experience in a non-profit organization preferred.
• Proficiency in working with various computer applications, including Microsoft Office suite.
• Ability to travel to events, which may occur in the early mornings, evenings, or on weekends.
• Must be able to lift up to 50 pounds.
• Must be able to pass a criminal background check
Job Type: Full-time
Pay: $33,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Education:
• High school or equivalent (Required)
Experience:
• administrative, program support , and customer service: 1 year (Preferred)
Work Location:
• One location
Work Remotely:
• No