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Systems Administrator - IT Managed Services

Symmetric IT Group

Location: Tampa, Florida
Type: Full-Time, Remote
Posted on: May 9, 2021
This job is no longer available from the source.
Systems Administrator - IT Managed Services
Symmetric IT Group
Tampa, FL
Temporarily remote
Job details
Salary
$62,281 - $71,381 a year
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • Bachelor's (Preferred)
• LAN: 5 years (Preferred)
• Network Administration: 5 years (Preferred)
Full Job Description About us
Since 2008, Symmetric IT Group has been providing proactive IT Managed Services for companies/organizations in the Tampa Bay Area and throughout Florida. Our expertise is managing and supporting technical operations for Small-to-Midsize organizations. We offer a broad range of phone/remote, on-site and value-added services to meet the goals of Small-to-Midsize organization’s needs and budget.
Job Description
The Systems Administrator is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software solutions.
Basic Functions
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
• Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Implement and support disaster recovery solutions.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities
• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
• Enter all work as service or project tickets in ConnectWise.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations
• BA/BS, preferably in computer science or a related field.
• 5 years of IT or related experience.
Job Type: Full-time
Pay: $62,281.00 - $71,381.00 per year
Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance
Schedule:
• Monday to Friday
• On call
Supplemental Pay:
• Bonus pay
Education:
• Bachelor's (Preferred)
Experience:
• LAN: 5 years (Preferred)
• Network Administration: 5 years (Preferred)
License/Certification:
• IT Certification (Preferred)
Work Location:
• Multiple locations
Work Remotely:
• Temporarily due to COVID-19