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Job Title
Customer Service Assistant
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Job ID
27152
Location
Tampa, FL
Full/Part Time
Full-Time
Regular/Temporary
Regular
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Position Details
Department Number/Name: 0-0282-000 / Parking and Transportation Services
College Division: Administrative Services
Salary Plan: Staff
Job Code/Title: 3206 / Cashier
Hiring Salary/Salary Range: $27,039.60
Position Number: 00007105
ORGANIZATIONAL SUMMARY:
Parking & Transportation Services, a division of the University of South Florida's Administrative Services department is responsible for the overall management of the Bull Runner Transit System and parking facilities and services. We are committed to providing guidance and assistance to the USF community and our guests with all their parking and transportation needs in a professional and courteous manner.
POSITION SUMMARY:
Customer Service Representatives are the initial contact for fielding parking related inquiries whether in person, via phone or e-mail. These inquiries are generally related to parking permits, parking rules, citations, payments, and appeals. This position primarily works in the customer service lobby, phone room, customer service work area, and Campus Information Center. There are other opportunities in serving as an ambassador and a key resource for the department at events such as new hire orientation. Other work duties include processing payments for parking permits and citations in the form of checks, vouchers, wire transfers, or credit / debit cards. This position requires sitting, standing, computer input and filing.
RESPONSIBILITIES:
Processes permit sales, returns, payments, updates information into Flex. Removes and places registration holds on a daily basis in OASIS. Updates parking accounts with DMV records.
Provides customer with parking information, such as available parking facilities, different types of parking permits and where customers can park. Explains the appeal process to customers. Fields inquiries related to parking, citations, parking rules, payment and appeals in person, by phone, and in writing. Updates departmental databases with current information. Conducts lot usage surveys.
Operates a multiline switchboard to answer the heavy volume of phone calls. Transfers all calls to appropriate areas.
Credit Card processing and inventory control of parking permits.
Files information sheets, affidavits, signed pickup receipts, etc. Review parking accounts and data entry.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma, or successful completion of a GED equivalency test. Six months work experience in a position handling cash and other forms of payment is required.
PREFERRED:
In addition to the minimum qualifications, one year cashier or customer service experience in a university setting. Familiar with USF Tampa campus buildings and parking facilities. Experience using Banner/Oasis, GEMS and Flex parking systems. Experience with MS office suite.
USF Tampa
Information for Applicants
This position is subject to a Level #1 criminal background check.
Job Opening Number: 27152
Posting Date: 05/07/2021
Posting End Date: 05//21/2021
How to Claim Veteran's Preference :
This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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