Position Information
Location: Embassy Suites Tampa/Brandon
Summary:
Responsible for general cleaning and maintenance duties and a variety of cleaning tasks in public areas and suites.
Responsibilities:
•   Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way.
•   Pick up keys, assignments, and checklist.
•   Restock linen closets, linen and storage rooms with linen and supplies.
•   Clean and organize linen and storage rooms daily.
•   Complete daily checklist.
•   When necessary, strip guest rooms of linen and trash.
•   Move dirty linen and trash from guestroom floors.
•   Move dirty plates and glasses from GRA carts and hotel hallways, transporting them to the dish area.
•   Clean and sanitize guest room glasses.
•   Restock housekeeping carts with clean, sanitized glasses and cups.
•   Vacuum and/or mop hallways and stairwells.
•   Keep guest loan items clean and sanitized.
•   Return guest loan items.
•   Assist guests with luggage when necessary.
•   Properly maintain vacuum and other equipment.
•   Perform interim carpet cleaning and spot treatments.
•   Answer two-way radio promptly and courteously, using the radio earpiece.
•   Move deliveries to proper storage areas.
•   Help with laundry operation, when required.
•   Communicate changes in suite status with the Front Desk.
•   Assist the Engineering Leader in resolving guest complaints concerning the Maintenance Department.
•   Deliver cribs, roll-away beds and various related items to guestrooms as requested by supervisor or guest.
•   Remake roll-away beds and cribs.
•   Making notations on various logs where these amenities have been delivered - i.e. cribs and roll-away beds locations must be recorded in the Log Book at the Front Desk.
•   Perform assigned duties in emergency situations.
•   Accommodate guest special requests courteously.
•   Answer guest questions regarding hotel and local area facilities, services, and hours.
•   Carry out any reasonable request by Management.
•   Perform other duties as assigned.
•   Available to work nights, weekends, and holidays as necessary.
When Housekeeping Aide is also responsible for public area cleanliness:
•   Lobby: Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner.
•   Public Restrooms: Clean sink, toilet, mop floor - replenish supplies as needed.
•   Pool Area: Replenish supplies as needed; take out all the trash; clean glass doors and any residue from the tables. Check water level in the Spa and check bromine level.
•   Exercise Room: clean all mirrors, wipe all equipment; take out trash; run vacuum cleaner; clean glass doors.
•   Assist in needs, including landscaping and ground, for the outside of hotel
•   Guest Laundry: clean washer/dryer, table, mop floor as needed.
•   Cleaning of offices and Front Office areas.
•   Cleaning of Associate break room.
•   Associate bathroom: clean sink, toilet, mop the floor. Replenish toilet paper and paper towels as needed.
•   Assist with ensuring swimming pool and spa maintenance duties are performed according to manufacturer specifications and local Health Department Regulations.
•   When necessary, performs snow removal and de-icer applications.
Other information:
COMPETENCIES
•   Job Knowledge
•   Flexibility/Adaptability
•   Quality of Work
•   Perseverance
•   Quantity of Work
•   Organization Skills
•   Guest Focus/Customer Service
•   Effort
•   Reliability/Dependability
•   Judgment/Problem Solving
•   Motivation/Initiative
•   Cooperation/Teamwork
SKILLS
•   Must pass certification quiz/test for position.
EDUCATION/EXPERIENCE
•   None required.
WORKING CONDITIONS
•   Lift, carry or otherwise move up to 10 lbs. regularly.
•   Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
•   Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
•   Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
FULL TIME BENEFIT OVERVIEW
•   Medical, Dental, and Vision
•   Life Insurance
•   Employee Assistance Program (EAP)
•   401(k)
•   Vacation and Paid Time Off (PTO)
•   Tuition Reimbursement
•   Complimentary and Discounted Rooms