EO&T is tightly integrated with Citi’s businesses and plays a central role in driving value for the firm as well as its clients. It provides a foundation for infrastructure, technology, processes, and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. As measured by transaction volumes and customer touch points alone, Citi’s global O&T is one of the largest single organizations in the world.
The mission of the OTRC organization in Citi is to support the identification, assessment, and management / mitigation of risk across O&T related to franchise, reputational, and client risks.  Within OTRC, the EO&T MCA Governance Team is responsible for the centralized oversight of the EO&T MCA program, as per the Operational Risk Management (ORM) policy and standards.
This position will report to the EO&T MCA Quality Assurance (QA) Lead and will help develop a Quality Assurance process for EO&T MCA, working closely with global and regional teams to ensure effective implementation. Responsibilities include identifying non-compliance to MCA requirements, data quality issues, and risk trends as well as providing transparency to the EO&T MCA QA Lead. This role enables the effective implementation of Governance Risk and Compliance (GRC) transformation activities for Assessment Units aligned to EO&T.
The position requires a solid conceptual/practical grounding in both Operational and Compliance risk stripes as well as current MCA / Risk and Control Self-Assessment (RCSA) requirements and activities.
Key Responsibilities
• Develop and maintain strong working relationships with Business & Function Risk Control Leads as well as the second line of defense
• Enable the EO&T MCA QA program by assisting the QA Lead in engaging with the EO&T function to gain comfort about the value and effectiveness of a robust quality assurance model in sustaining and enhancing the EO&T MCA process
• Support the development and maintenance of the quality assurance process including quality measures / metrics
• Review and evaluate how quality measures are used to drive continuous improvement
• Perform reviews of EO&T MCA data to determine compliance to the MCA policy, standard, and procedures
• Proactively maintain and apply knowledge about EO&T's strategic objectives and the operational priorities to the data review
• Work with the EO&T MCA QA Lead to create visibility of assurance requirements from EO&T functions and integrating these into the MCA reporting
• Support the design and facilitate the implementation of appropriate scorecards and dashboards to provide an MCA health status to EO&T senior management
• Analyse operational data to identify trends, issues, and opportunities for improvement
• Track corrective actions and validate that changes are embedded and sustained.
• Update assurance and risk oversight processes on a continuing basis to ensure sustainable delivery of the process
• Identify data validation and process control weaknesses and work with the EO&T MCA QA lead to engage technology to find solutions
• Escalate appropriately and timely any concerns that could put timeliness/completeness of deliverables at risk to the EO&T MCA QA lead
• Understand and articulate the unique needs and risks associated with EO&T
• Liaise with the second line Data Quality team to understand and clear issues being identified against EO&T
• Work with MCA QA Lead to identify best practices that should be shared across EO&T and leveraged to create better consistency in MCA execution
Qualifications:
• 6 to 8 years of relevant experience
• 5+ years broad experience in operational risk roles
• Specific subject matter expertise regarding MCA / Risk and Control Self-Assessment (RCSA)
• A strong business understanding of EO&T preferred
• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Demonstrated ability to think analytically and creatively problem solve
• Detailed oriented, organized, and strong verbal and written skills
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity
• Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
• Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth
• Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
• Continuously seek out opportunities to improve processes; learn from mistakes
• Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts
• Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge
• Be comfortable communicating reality – both positive and negative - honestly, openly, and directly
• Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients
• Previous Supervisory/Management experience Is a plus
Education:
Bachelor’s/University degree or equivalent relevant business experience preferred CBORC, Global Head of Risk Capabilities
-------------------------------------------------
Job Family Group:
Risk Management
-------------------------------------------------
Job Family:
Business Risk & Controls
------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting