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EHR Application Specialist

Women's Care USA

Location: Tampa, FL 33607
Type: Full-Time, Non-Remote
Posted on: May 7, 2021
This job is no longer available from the source.
EHR Application Specialist
Women's Care USA
2 reviews
Tampa, FL 33607
Women's Care USA
2 reviews
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Job details
Job Type
Full-time
Full Job Description Overview:
Provides EHR support to end users to resolve Electronic Health Record issues. Refers matters outside their scope of duties to the Help Desk Manager.
Responsibilities:
Assists end users in resolving EHR issues by fielding telephone calls, email communication and monitoring the Fresh Desk ticket system for multiple clients.
Diagnosis problems, performs troubleshooting activities and opens Support tickets as needed.
Assists with testing new versions of EHR applications and documenting potential workflow changes.
Follows process for system set up/configuration within EHR
Performs duties relying on established guidelines, professional discretion and direction from EHR Lead or Helpdesk Manager, if needed, to accomplish daily job functions.
Tracks and ensures daily processes are completed and or provides coverage while other staff are out
Performs other duties as assigned.
Qualifications:
QUALIFICATIONS:
High school diploma or equivalent.
Minimum of 3-5 years relevant experience.
Must be familiar with an EHR application and set up/configuration processes.
PREFERRED QUALIFICATIONS:
2-4 years EHR Support and set up/configuration experience