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Entry Level Customer Success Representative - Hiring ASAP

C&C Leadership Group

Location: Sun City Center, FL, 33573
Type: Full-Time, Non-Remote
Posted on: April 29, 2021
This job is no longer available from the source.
Job Description
The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Essential Duties and Responsibilities:

Supports programs that drive team performance toward departmental and organizational goals.

Assist customer service and sales team toward the achievement of operational goals.

Hires and provides training for new and/or less experienced customer service and sales staff.

Reviews and evaluates work to ensure quality and timeliness

Investigates and researches escalated customer service inquiries.

Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.
Job Requirements
Qualifications:

High school diploma or GED

Reliable transportation
This is an entry-level position that we will train into a management position if successful.
Other Knowledge, Skills or Abilities Required:

1 to 3 years of Customer Service experience

Ability to cross-train and develop team members

Ability to perform Account Retention

Excellent verbal and written communication

Ability to multi-task and to react well under pressure and treat others with respect

Identifies and resolves problems in a timely manner

Prioritizes and plans work activities

Focuses on solving conflicts and listening to others without interrupting

Work efficiently and effectively, both independently and as a team

Balances team and individual responsibilities and helps build a positive team spirit

Adapts and able to deal with frequent changes in the work environment

Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
* High school diploma or GED * Reliable transportation This is an entry-level position that we will train into a management position if successful. Other Knowledge, Skills or Abilities Required: * 1 to 3 years of Customer Service experience * Ability to cross-train and develop team members * Ability to perform Account Retention * Excellent verbal and written communication * Ability to multi-task and to react well under pressure and treat others with respect * Identifies and resolves problems in a timely manner * Prioritizes and plans work activities * Focuses on solving conflicts and listening to others without interrupting * Work efficiently and effectively, both independently and as a team * Balances team and individual responsibilities and helps build a positive team spirit * Adapts and able to deal with frequent changes in the work environment * Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. 1 to 3 years experience. Employment Type: Full-Time