The CSI Companies
Tampa , FL 33601
Full-time, Part-time
Refer friends, get paid!
Job Description Job Description The CSI Companies is actively seeking a Customer Service Representative for a well-known healthcare provider, one of the Southwest’s most comprehensive academic health centers in the Tampa, FL area.
DUTIES AND RESPONSIBILITIES:
• Accurately schedule and register patients by phone, fax, email
departments or major divisions.
• Process incoming messages and able to correctly recognize and categorize and document the priority of clinical and non-clinical patient messages.
• Schedules patient appointments according to department protocols and scheduling job aides
• Registers new patients by obtaining all required demographic and insurance/payer information to ensure accurate registration.
• Confirms and updates demographic information and insurance of all established patients.
• Informs patients of cancelled clinics, offers new appointment times, documents each contact attempt in the
electronic record, and reschedules cancelled appointments.
• Serves as a patient access resource to providers, academic staff and clinical support staff.
• Demonstrates strong decision making abilities.
• Demonstrates excellent problem solving skills.
• Performs duties in a timely manner and notifies team leader or supervisor if delays occur.
• Communicates with provider’s staff to obtain correct and updated reference information, and instructions
on how to handle specific customer needs.
• Respects patient information with privacy, confidentiality and dignity.
• Attends meetings as assigned.
POSITION REQUIREMENTS
• Educational: High School Diploma or equivalent required. Associates degree in Hospitality or related field, preferred.
• Experience: Two (2) years of customer service experience required.
• Ability to process more than one activity at a time.
Company Description At The CSI Companies, we provide comprehensive staffing solutions to companies nationwide through our four specialty divisions:
• CSI Financial
• CSI Healthcare IT
• CSI Professional
• CSI Tech
In 2010, The CSI Companies became a part of Recruit Global Staffing, now RGF Staffing, active in Asia, Europe, North America and Oceania. RGF Staffing, a part of Recruit Holdings Co., Ltd, ranks as one of the largest staffing companies in the world. As a member of the RGF Staffing family, we can extend the benefits of global recognition and universal resources to our valued clients and candidates.