Customer Service Coordinator-Bilingual (Spanish) Preferred
Larjar, Inc.
Tampa, FL 33634
Job details
Salary
$13.50 an hour
Job Type
Full-time
Full Job Description Customer Service Coordinator-Bilingual Preferred:
**New training class starts May, 24 2021 (Fully Paid Training)
**New Hire Training is 3 weeks long at a 9-5 schedule and then 12:30pm-9:30pm shift will go into effect.
Job Summary: As a Service Coordinator, you will be expected to coordinate transportation and translation services for Worker’s Compensation patients with a positive and professional demeanor. This includes:
• Managing inbound and outbound calls
• Collaborating with clients, patients, drivers and translators
• Collecting and entering appointment information
• Meeting production expectations
Required Skills:
• Ability to work independently, with or without immediate supervision
• Strong written/oral communication skills
• Ability to speak/read/write English fluently
• Ability to work with people at all levels in a team-oriented, customer service oriented environment
• Strong critical thinking skills
• Strong organizational skills
• Ability to manage several tasks simultaneously
• Strong attention to detail
• Ability to navigate computer and internet based programs efficiently
• Alpha/Numeric Data Entry
• High level of professionalism
• Customer service experience
Preferred Qualifications:
• Ability to speak/read/write Spanish
• Experience with English/Spanish Translation
• Experience with ACD telephone lines
• Proficient in Microsoft Office applications
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The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.
ProCare is currently searching for experienced
Customer Service Coordinators for our Tampa-based customer service center.
Welcome. Our Staff Is Ready To Serve.
A professional greeting and a hand held out to help. These seemingly small pleasantries may mean nothing to some transportation companies, but at ProCare they make all the difference in the world.
ProCare understands and strives to meet the requirements and considerations of our clients when choosing a company to arrange Transportation and Language Services. We are proud of our record of service and reliability to our clients. You can be assured of and rely on ProCare for 110% effort every time.
We look forward to welcoming you into our ProCare "family". Discover how it feels to work with
Quality Service From The Professionals Who Care.
Our corporate culture is built on these values:
RESPECT FOR THE INDIVIDUAL
SERVICE TO THE CUSTOMER
COMMITMENT TO EXCELLENCE
10 years and growing strong.
ProCare is the largest privately held Worker’s Compensation transportation and language services provider. We provide customer service within the Worker's Compensation industry to arrange for transportation and provide language support to injured workers and the companies supporting their claims.
We are looking for energetic smiling faces to work in a cooperative, friendly work environment. ProCare is a growing company and offers a cooperative, friendly work environment, comprehensive benefits package to meet each individual employee's needs, including medical, dental, vision, life/disability options, 401(k), paid time off, paid holidays and more.
Pay rates start at $13.50+ per hour, dependent upon experience, with opportunity for career advancement, growth and development.
Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. We communicate with injured workers regarding their transportation arrangements and dispatch contracted transport providers and interpreters. We also work through issues, as they arise. It is a fast-paced, team oriented, customer service focused environment.
12:30 PM to finish 9:30 PM Monday - Friday after training is completed
During training (first 3-4 weeks): 9:00 AM to approximately 5:00 PM Monday - Friday